Support Engineer

Role: Support Engineering is a team within the Cybersecurity Engineering team, that owns the change management and ongoing support for our security tools and additionally provides data pipelines for reporting purposes. The role will provide assistance to support our partners and stakeholders who utilize our suite of security tools. You will also partner with our customers in acquiring feedback and feature requests to drive product improvements.

Responsibilities:

• Install and support integrations of security software tools with other platform services and products
• Support patching, upgrades, and testing of security related software
• Partner closely with Global Architecture, Enterprise Platform and Engineering, Cyber Enablement Services, and Cybersecurity Operations to provide product life-cycle management on new and current products.
• Setup and support directory service integration of security software tools with our idP
• Identify gaps in security policy and administration, recommend solutions, and implement new and revised security standards, while working with partner teams to drive consistency and awareness
• Proactively identify and investigate potential issues and patterns in security controls and recommend mitigation strategies with partner teams
• Identify opportunities for automation to improve efficiency and effectiveness across systems
• API integration support

Requirements (least 5+ years):

• Experience with AWS and/or Azure cloud platforms
• Automation scripting experience in Python, Bash, etc.
• Experience with API related technologies such as JSON, REST, Swagger, and Postman
• Experience with CI/CD
• Experience building IaC practices and automating infrastructure deployment in a repeatable, consistent manner
• Working knowledge of security tools Wiz, Cribl, Splunk, MSFT Defender to name a few
• Excellent communications skills - ability to engage in deep technical discussions with customers and peers and become a trusted technical advisor
• Critical thinking, decision-making and leadership aptitudes
• Strong analytical and good interpersonal skills