Senior Systems Analyst

Job Title: Senior Systems Analyst

Reports To: Enterprise Application Support Manager

Direct Reports: N/A

Salary Grade: 10

SUMMARY

The Senior Systems Analyst provides proactive and ongoing maintenance, support, and optimization of critical systems and applications. The Sr. Systems Analyst maintains a strong understanding of related business processes and acts as a liaison between business stakeholders, technology teams and platforms to ensure alignment.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in Information Technology or a related discipline preferred, or equivalent education/professional work experience and certifications
• 5+ years of experience in information technology or financial applications with the ability to identify, apply, and implement best practices
• Extensive knowledge of banking/financial systems and applications
• Proven ability to manage technical solutions and maintain supporting documentation
• Demonstrated expertise with Windows-based server and application administration, troubleshooting, and tuning
• Must be able to effectively prioritize and complete work to meet deadlines
• Technical problem solving and root cause identification skills
• Excellent communications and customer service skills (written, verbal, presentation) with experience presenting to non-technical staff
• Ability to design high availability environments for business applications and processes
• Experience with API integrations and data exchange formats (e.g., XML, JSON, EDI)
• Capable of developing disaster recovery and validation plans
• Strong knowledge of risk and controls as they apply to production systems and applications
• Analytical and problem resolution skills and experience with enterprise incident and problem management
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS

• Implement and maintain enterprise business solutions that meet current and future business objectives
• Install, configure, test, and maintain operating systems and application software
• Manage and monitor all installed assigned systems and infrastructure solutions
• Provide training and documentation to supporting technical staff and users
• Work independently and as part of a team on enterprise projects and team assignments
• Proactively improve effectiveness of business applications by gathering information, evaluating operations, providing recommendations, and planning improvements
• Ensure business requirements for applications are aligned with enterprise architecture standards and guidelines
• Work with vendors, bank infrastructure and information security teams to ensure applications meet reliability and security requirements
• Plan, test, and implement application upgrades to keep application versions updated to align with the company's risk appetite and availability requirements
• Understand and maintain integrations between the supported systems and various SaaS products
• Produce and maintain technical documentation such as solution designs, data flows, integrations, and other supporting materials

• Demonstrate commitment to meet deadlines and priorities, understanding that overtime and after-hours/weekend work may be periodically required to complete the projects and initiatives assigned to the department

• Participate with periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure
• Manage vendors when necessary to evaluate and implement new technologies or applications

• Insure adherence to proper change management controls and processes as well as the associated documentation for compliance and regulatory purposes

• Other duties as assigned

SUPERVISORY RESPONSIBILITY

This position does not manager employees.

WORK ENVIRONMENT

Within UCB footprint, Greenville SC preferred

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 10% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.