Director of Specialty Services (Full-Time)

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities.

HHHN Vision

To pioneer an innovative, sustainable, and community-focused health system through comprehensive primary care and diverse partnerships

Position Summary

The Director is responsible for leading and managing designated programs and services that integrate into, support, or augment care delivered in our health centers. This includes our Pathways program consisting of homeward bound, nursing homes, and palliative care, our behavioral health service line, and contracted specialty services. The Director will support the Network's mission, vision, and core values through providing exceptional service, efficiencies, and meeting high-quality standards.

The Director will work closely with the Operations and Medical Leaders on day-to-day problem solving, co-management of operational performance and implementation of strategic and value-based care objectives. Strong collaboration between operational, population health, and medical leaders across the organization is essential.

Essential Duties and Responsibilities:

• Directs designated programs and services against metrics that include quality, efficiencies, customer service for patients and internal customers
• Create accountable role metrics within the team; continually evaluate against the metrics to enhance performance
• Provides day-to-day oversight and direction to Leaders; setting priorities and developing skills to be empowered
• Hire and retain talent committed to core values; instill the values are upheld and hold team members accountable through recognition, performance reviews and coaching sessions; cultivate high performance and engaged teams
• Lead, develop, and manage specialty provider contracts to ensure terms are being upheld and worked hours are aligned with payroll. Maintain regular communication with partners, problem solve, and monitor issues related to scheduling, operations, care provision, medical records, insurance, and billing. Proactively monitor volumes and coordinate across all Network departments as needed, including IT, legal, marketing, compliance, finance, and revenue cycle
• Work with compliance, finance, strategy and planning to determine considerations related to Scope of Project to ensure specialties are delivered in compliance with state, federal, and grant regulations, thoroughly assessing the need for gap coverage and ensuring appropriate billing. Lead consistent communication and coordination across the Network related to scope of practice and care for contracted and employed specialties.
• Supports specialty needs by planning for and purchasing necessary equipment
• Assess demand for specialty services and identify needs across the network geography; work closely with Medical Leadership, Shared Services and EVP, Network Strategy to inform decisions related to expanding or narrowing of specialty services. Assess and identify which specialties should be supported through a contracted model and which specialties are best delivered through leased space or employed physicians, taking into consideration regional needs based on hospital and other healthcare partner capacity and relationships.
• Promote and monitor patient satisfaction continuously; provide coaching and positive reinforcement; create and support a patient centric culture
• Incorporate value-based care strategies to enhance access, manage costs, improve quality, and track care coordination
• Respond promptly to patient feedback and ensure the patient is satisfied through actions taken to improve patient experience; hold team members accountable
• Identify areas in need of improvement; engage leadership team on brainstorming, problem solving, and development of innovative solutions and detailed implementation plans
• Ensure compliance with company policies and procedures, as well as local, state, and federal requirements
• Facilitate the build out of the Pathways program to include home visits, homeward bound, palliative care, nursing home, and integration with Program for All-Inclusive Care for the Elderly (PACE)
• Conducts regular performance reviews as per Network policy and provide meaningful and genuine feedback and identify top performers; create improvement plans as needed, or counseling and coaching and in some cases disciplinary action
• Prepare comprehensive reports with dashboard summaries on a regular basis; share with the leadership team and staff members; identify areas of opportunity set objectives accordingly
• In tandem with the VP, Population Health, create and maintain the annual budget; work within board approved budget throughout the year; review variance reports and adjust in spending as needed. Plan for capital and operational expenses related to specialty services.
• Set monthly team meetings; create agenda and encourage participation and feedback; update the team on Network initiatives and items of interest
• Spend 25-50% of the work week in practices where services reside to maintain strong working knowledge of day-to-day performance and to gain insights for efficiencies or quality improvements, work with leadership on solutions
• Work collaboratively with the Medical Leaders to consistently deliver an optimal patient experience and high level of team engagement; support the team-based care model
• Serve on and/or lead various Network committees that support the mission, vision, and core values; participate with enthusiasm and engagement
• Additional duties and projects as assigned

Qualifications:

The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

• Bachelor's degree in health care or related field preferred, or other equivalent combination of education and experience; Master's degree in Health Administration or Business Administration is a plus
• 8+ years related experience, health center similar mode; experience in specialty care, behavioral health, and palliative care/geriatric medicine is a plus
• 4 years of Management/Supervisory experience; ability to carry a project through to completion
• Exceptional verbal & written communication skills; ability to communicate effectively with team members, patients and external contacts and build strong collaborative relationships within the communities
• Experience managing provider contracts
• Strong and decisive decision-making ability that will take the initiative and implement innovative solutions, strong organizational skills, and high attention to details
• Ability to build and grow an engaged and productive team; serve as a mentor and role model to rising leaders
• Medical terminology, electronic medical record software experience is required
• Proficient in MS Office Suite

Physical Requirements: While performing the duties of this job, the employee is regularly required to:

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards
• Ability to travel on a regular basis

The pay range for this position is $112,000 - $135,000 annually and will be based on skills and experience.