Global VP - Aftermarket Parts & Services, Power Systems
Apply NowCompany: Kohler Energy
Location: Kohler, WI 53044
Description:
Global VP - Aftermarket Parts & Services, Power Systems
Under the direction of the President - Power Systems, this role is globally responsible for establishing and implementing parts pricing and promotion programs to boost parts sales and aftermarket services profitability. Accountable for the P&L of the Aftermarket Parts & Service Business Unit, it will create global standards and policies, collaborate with regional GMs to enhance customer satisfaction, and develop a strategy for a digital customer experience center of excellence. The role prioritizes high-ROI initiatives in strategy, execution, marketing, NPD, pricing, and business processes, aiming to maximize performance in quality, delivery, and EBITA. Key responsibilities include executive leadership, service contract strategy, parts fulfillment, customer support, warranty management, service training, technical product support, and field service support.
This is a Wisconsin-based position and requires frequent travel with preference given for on-site or hybrid (2-3 days per week when not traveling) to Kohler, WI or Milwaukee, WI. Relocation is offered.
Specific Responsibilities:
Skills/Requirements
* Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $227,200 - $301,650. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Energy?
Kohler Energy's mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler Energy offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler Energy proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at https://kohlerenergy.com/who-we-are.
It is Kohler Energy's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact EnergyJ[redacted]. Kohler Energy is an equal opportunity/affirmative action employer.
Under the direction of the President - Power Systems, this role is globally responsible for establishing and implementing parts pricing and promotion programs to boost parts sales and aftermarket services profitability. Accountable for the P&L of the Aftermarket Parts & Service Business Unit, it will create global standards and policies, collaborate with regional GMs to enhance customer satisfaction, and develop a strategy for a digital customer experience center of excellence. The role prioritizes high-ROI initiatives in strategy, execution, marketing, NPD, pricing, and business processes, aiming to maximize performance in quality, delivery, and EBITA. Key responsibilities include executive leadership, service contract strategy, parts fulfillment, customer support, warranty management, service training, technical product support, and field service support.
This is a Wisconsin-based position and requires frequent travel with preference given for on-site or hybrid (2-3 days per week when not traveling) to Kohler, WI or Milwaukee, WI. Relocation is offered.
Specific Responsibilities:
- Strategic Leadership: Develop and implement global parts and service strategies to drive growth, customer loyalty, and profitability. Focus on developing and executing the vision for a service contracts strategy. Focus on Data Centers.
- Digital Customer Experience: Lead the creation and management of a comprehensive digital experience program, including mobile apps, remote monitoring, chatbots, telematics, and web services.
- Parts Fulfillment & Pricing: Optimize global parts distribution and pricing strategies to meet customer needs while exceeding revenue expectations.
- Customer Support & Service: Manage a team dedicated to field service, technical product support, and customer training programs to ensure first-call resolution and customer delight.
- Warranty Management & Technical Support: Oversee warranty processes and technical product support to enhance customer experience and minimize downtime.
Skills/Requirements
- Bachelor's degree in Engineering or related field; MBA preferred.
- Extensive experience with global parts distribution, service operations, and business development.
- Proven leadership in managing Profit & Loss (P&L) for a business unit with direct experience growing an aftermarket parts and services segment. Prior PE experience a plus.
- Expertise in digital customer experiences and developing high-impact service solutions.
* Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The salary range for this position is $227,200 - $301,650. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Work at Kohler Energy?
Kohler Energy's mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler Energy offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler Energy proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at https://kohlerenergy.com/who-we-are.
It is Kohler Energy's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact EnergyJ[redacted]. Kohler Energy is an equal opportunity/affirmative action employer.