Payments Senior Operations Department Manager

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Qualifications

Position Qualifications:

• Bachelor's degree from an accredited university OR High School Diploma/GED with 4 years of relevant experience
• 7 years of experience in Operations Management

Preferred Qualifications:

• 3 years of experience in U.S. Payments
• 7 years of experience in Human Resources Management
• 3 years of experience in Supplier Management
• 3 years of experience managing ACH or RTP related functions
• Accredited ACH Professional (AAP) certification

Job Description

National ACH / RTP Operations Department Manager

The National ACH / RTP Operations Department Manage has responsibility for managing the operations of the Automated Clearing House (ACH) and Real Time Payments (RTP). Responsibilities include overseeing the accurate and timely daily processing of nearly one-million financial transactions that are essential to Comerica and its customers' daily business operations. They must ensure all obligations associated with efficiency goals, exception processing, financial plan, management controls, performance targets, project commitments, regulatory requirements, service level agreements, supplier relationships, strategic service roadmaps and all other aspects applicable to managing critical payment operations are successfully met ongoing.

This role will manage a team of 30 colleagues and will be accountable for the individual and collective team performance related to all policies, procedures and compliance requirements.

Position Responsibilities:

Leadership and HR Management

• Provide consistent and effective leadership in accordance with HR policies and procedures.
• Provide direction and support to direct reports and certain indirect resources.
• Provide leadership for strategic direction of business unit.
• Establish objective goals via the Performance Management Process (PMP).
• Monitor exempt staff performance against individual performance goals.
• Promote a positive and collaborative working environment.
• Conduct regular one-on-ones with direct reports.
• Ensure staff follow area procedures.
• Ensure staff are properly cross trained.
• Monitor employee time and attendance.
• Administer corrective action or performance improvement plans as needed.
• Hold career and development plan discussions with all team members.

Operations Management

• Ensure operational processes consistently meet established service level targets.
• Leverage desktop/management tools (e-Time, Outlook, capacity plans, etc.) to maximize delivery of services at the highest level of quality and efficiency.
• Evaluate tools and resources to ensure staff can work effectively and efficiently.
• Oversee the implementation of staff cross-training activities.
• Knowledgeable on disaster recovery and business continuity planning and responses.
• Proactively solve problems that hinder operational performance or negatively impact the customer experience.
• Provide value-added strategic thinking including recommendations to achieve long-term goals.
• Develop and manage operational procedures to ensure consistent execution of business processes.

Project Management

• Sponsor Projects directly related to business unit.
• Evaluate the effects of project on section procedures and policies.
• Participate in Projects related to other business units which may impact processes and procedures in assigned unit.
• Provide insight for potential risks of expected changes.
• Assist employees in managing through the change process.

Financial Management

• Manage financial planning and ongoing forecasting and oversight throughout cycle.
• Proactively manage controllable expense line items such as overtime, supplies and vendor fees.
• Evaluate expenses and variances to expenses to make recommendations for solutions.
• Ensure managers leverage performance management tools (e.g. Capacity Plans) to ensure appropriate staffing levels are maintained, including the use of overtime.
• Knowledgeable in and accountable for process improvement/change management across the unit.

Risk Management

• Obtain satisfactory or better audit ratings.
• Ensure timely coordination and completion of Nacha and RTP annual audits.
• Ensure Business Continuity plans are maintained and successfully pass all tests.
• Ensure supplier and operations has controls and procedures in place essential to satisfy all regulatory requirements (e.g., GLBA, SOX, privacy, etc.).
• Provide input that is used to identify, evaluate and determine risks and consequences for decisions impacting unit.
• Identify risks associated with tasks/activities and take steps to mitigate effectively.
• Perform periodic self-evaluations to ensure controls are working as designed.
• Develop, maintain and oversee applicable business unit or enterprise level policy.
• Ensure compliance with all department, corporate, and government procedures, policies, laws and regulations.
• Ensure all required corporate regulatory reviews are completed according to schedules.

Supplier Management Technology Ownership

• Participate or coordinate supplier management activities such as third-party risk reviews, contract review, invoice validation, service level performance and QBRs (Quarterly Business Reviews) as directed.
• Ensure supplier is adhering to Comerica's supplier governance processes and policies.
• As needed, work with Procurement to conduct RFIs/RFPs to select new suppliers.
• Own and/or support technology applications including responsibility for user access reviews, application related projects.
• Partner with Technology as needed to ensure the overall health and maintenance of key applications ongoing.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.