Principal Customer Success Manager
Apply NowCompany: Hrsmart Inc
Location: Herndon, VA 20171
Description:
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities
As a Principal Customer Success Manager, you will manage a portfolio of existing Deltek Professional Services customers, with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.
Job responsibilities will include:
Qualifications
EEO Statement
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call [redacted] or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Business Summary
The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.
Compensation Information
The U.S. On-Target-Earnings (OTE) for this position is $96750.00 - $120938.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Compliance Requirements
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities
As a Principal Customer Success Manager, you will manage a portfolio of existing Deltek Professional Services customers, with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.
Job responsibilities will include:
- Investigate possibilities of add-on offerings and expansion of current products
- Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle
- Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need
- Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives
- Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer's business goals and strategy
- Conduct on-going account reviews to communicate best practices
- Utilize sales skills proficiently to optimize sales closures and minimize sales cycles
- Provide regular reporting on account status, issues, forecasts, activity
- Work with other departments, such as Sales, Services, Support, Business Operations, Legal, and Finance, in a professional and collaborative manner
- Proactively monitor and report on customer usage and success to internal teams
- Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite.
Qualifications
- Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
- Strong interpersonal skills with ability to adapt to varying situations and personalities
- Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas
- Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
- Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
- Work within a driven and highly motivated team to provide a world-class client experience
- Proficient in Microsoft Word, Excel, Outlook, SalesForce and Gainsight
- Travel up to 20% (as required)
EEO Statement
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call [redacted] or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Business Summary
The Deltek Engagement Services team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer's advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.
Compensation Information
The U.S. On-Target-Earnings (OTE) for this position is $96750.00 - $120938.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Compliance Requirements
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.