Patient Access Director, Lac Courte Oreilles Clinc
Apply NowCompany: U.S Government
Location: Hayward, WI 54843
Description:
Summary:
For further information and how to apply, contact directly: Sara Klecan Human Resources Director Lac Courte Oreilles Community Health Center 13380 W Trepania Rd Hayward, WI 54843 [redacted] Email: [redacted]
Description of Position: The role of the Patient Access Director involves overseeing the Purchased/Referred Care program, the Benefits program, and the Patient Registration program. This position is crucial for ensuring that patients have a smooth and efficient experience from the moment they seek care. The Patient Access Director will possibly oversee and coordinate the daily operations of billing and coding team members. This role ensures accurate and timely processing of medical claims, adherence to regulatory requirements, and high standards of coding quality. By balancing strong leadership skills with excellent organizational and interpersonal abilities is key to maintaining efficient and patient-centered processes.
Duties:
Major Duties and Responsibilities: 1. Manage a team of patient access representatives, training, and evaluating staff performance. 2. Create and maintain staff schedules to ensure adequate coverage and manage shifts effectively. 3. Oversee patient registration processes, ensuring accuracy in personal information, insurance details, and medical history. 4. Supervise appointment scheduling, including managing cancellations, rescheduling, and ensuring that the appointment system operates smoothly. 5. Provide support to patients who need help with understanding their insurance benefits, financial responsibilities, or navigating the registration process. 6. Develop and implement strategies to streamline access processes and reduce patient wait times. 7. Identify and resolve issues or bottlenecks in patient access services to improve overall efficiency. 8. Prepare and present regular reports on billing and coding performance metrics. 9. Monitor and audit coding and billing practices to ensure accuracy and compliance with current coding standards. 10. Implement quality control measures and resolve discrepancies or errors in coding and billing. 11. Review and address claim denials and rejections, providing guidance to staff on corrective actions. 12. Analyze billing and coding processes to identify areas for improvement. 13. Develop and implement new procedures to enhance efficiency and accuracy.
Qualifications:
Qualifications: ? Associate's Degree in healthcare administration, business administration, or a related field required. ? Bachelor's Degree in healthcare administration or business administration preferred. ? Certified Healthcare Access Manager (CHAM) or Certified Healthcare Administrative Professional (CHAP) preferred. ? Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) preferred. ? Prior experience in a healthcare setting, particularly in supervisory roles related to patient registration, scheduling, and access representative preferred being able to demonstrate the ability to lead and manage a team effectively required. ? Excellent verbal and written communication skills to interact effectively with patients, staff, and other stakeholders. ? Must have strong attention to detail. ? Must have leadership qualities and be a person of integrity to ensure equitable access to referred healthcare for all LCO members. ? Familiarity with patient access and healthcare management software, electronic health records (EHR) systems, and scheduling tools. ? Have demonstrated the ability to maintain a satisfactory working record in any prior or current employment. ? Abide and follow all HIPAA regulations. ? Must be able to pass a background check and pre-employment drug test. ? Valid Wisconsin Driver's License. ? Current vehicle insurance.
Work Type:
Permanent, Full
Announcement #:
Patient Access Director
Who May Apply?
US Citizens
For further information and how to apply, contact directly: Sara Klecan Human Resources Director Lac Courte Oreilles Community Health Center 13380 W Trepania Rd Hayward, WI 54843 [redacted] Email: [redacted]
Description of Position: The role of the Patient Access Director involves overseeing the Purchased/Referred Care program, the Benefits program, and the Patient Registration program. This position is crucial for ensuring that patients have a smooth and efficient experience from the moment they seek care. The Patient Access Director will possibly oversee and coordinate the daily operations of billing and coding team members. This role ensures accurate and timely processing of medical claims, adherence to regulatory requirements, and high standards of coding quality. By balancing strong leadership skills with excellent organizational and interpersonal abilities is key to maintaining efficient and patient-centered processes.
Duties:
Major Duties and Responsibilities: 1. Manage a team of patient access representatives, training, and evaluating staff performance. 2. Create and maintain staff schedules to ensure adequate coverage and manage shifts effectively. 3. Oversee patient registration processes, ensuring accuracy in personal information, insurance details, and medical history. 4. Supervise appointment scheduling, including managing cancellations, rescheduling, and ensuring that the appointment system operates smoothly. 5. Provide support to patients who need help with understanding their insurance benefits, financial responsibilities, or navigating the registration process. 6. Develop and implement strategies to streamline access processes and reduce patient wait times. 7. Identify and resolve issues or bottlenecks in patient access services to improve overall efficiency. 8. Prepare and present regular reports on billing and coding performance metrics. 9. Monitor and audit coding and billing practices to ensure accuracy and compliance with current coding standards. 10. Implement quality control measures and resolve discrepancies or errors in coding and billing. 11. Review and address claim denials and rejections, providing guidance to staff on corrective actions. 12. Analyze billing and coding processes to identify areas for improvement. 13. Develop and implement new procedures to enhance efficiency and accuracy.
Qualifications:
Qualifications: ? Associate's Degree in healthcare administration, business administration, or a related field required. ? Bachelor's Degree in healthcare administration or business administration preferred. ? Certified Healthcare Access Manager (CHAM) or Certified Healthcare Administrative Professional (CHAP) preferred. ? Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) preferred. ? Prior experience in a healthcare setting, particularly in supervisory roles related to patient registration, scheduling, and access representative preferred being able to demonstrate the ability to lead and manage a team effectively required. ? Excellent verbal and written communication skills to interact effectively with patients, staff, and other stakeholders. ? Must have strong attention to detail. ? Must have leadership qualities and be a person of integrity to ensure equitable access to referred healthcare for all LCO members. ? Familiarity with patient access and healthcare management software, electronic health records (EHR) systems, and scheduling tools. ? Have demonstrated the ability to maintain a satisfactory working record in any prior or current employment. ? Abide and follow all HIPAA regulations. ? Must be able to pass a background check and pre-employment drug test. ? Valid Wisconsin Driver's License. ? Current vehicle insurance.
Work Type:
Permanent, Full
Announcement #:
Patient Access Director
Who May Apply?
US Citizens