Technical Systems Analyst

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Company: Tech Tammina

Location: Toronto, ON M4E 3Y1

Description:

Job Title: Technical Systems Analyst
Location: Toronto, ON
Hybrid - 3 days in office

Daily Responsibilities:

Hands on experience in Azure AD tool
Incident Management: Joint primary and on call support, troubleshooting and performing root cause analysis of incidents.
Risk & Compliance: Server migrations ongoing & upcoming Software upgrades
Change Management: Deploying code to supported environments, JCL changes in Endevor.
Participate in new project initiatives
Document internal application support procedures for improved service delivery and resiliency Interface with vendor support processes and contacts when additional technical support is required
Collaborate effectively with development teams by identifying defects and opportunities for automation and enhancements
Participate in architecture and design discussions around solutions and enhancements
Collaborate with engineering, architecture and infrastructure SME's to ensure that all aspects of the IAM solution architecture are defined and elaborated
Build and maintain test and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations
Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing
Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it?

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

Bachelor's degree in computer science or equivalent work experience
3-5 years of Technical System Analyst experience with strong knowledge in the installation, configuration, and support of highly scalable and complex systems including front-end servers, web servers, back-end servers and databases, and application interfaces - Experience troubleshooting system issues in complex environments (servers, firewalls, load balancing, etc.)
Experience with server-side technologies including caching, asynchronous processing, and multi-threading
Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems
Excellent communication skills, both verbal and written
Highly motivated with the ability to work independently and effectively manage multiple priorities

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

Knowledge of RBC provisioning processes (MyMarketplace Forms) - Ability to code and modify scripts
DevOps experience with continuous integration/delivery best-practices, technologies and tools such as Jenkins, Nexus, JIRA, Confluence, and Urban Code Deploy
Agile development practices experience
Knowledge of financial services business line(s) and associated applications and processes
IT standards, methodologies, and audit requirements