Network Systems Engineer
Apply NowCompany: Tech Tammina
Location: Lansing, MI 48911
Description:
Role: Network Systems Engineer
Only USC/ GC
Rate: Market
Number of Openings: 2
Onsite: Hybrid - 20% onsite + 80% remote
Work Locations:
Duration: 12+ months
Network System Engineers maintain the Network Infrastructure by installing and tracking hosting components, performing upgrades of software, maintaining Network hardware, addressing questions about technical problems, and improving efficiency by evaluating system hosting functions. Skills will include the ability to be a recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Helps lead development of innovative principles and ideas. Successfully operates in the more complex disciplines, in which the company must operate to be successful.
Provides innovative solutions. Leads or participates in large, cross-division functional teams or projects that affect the organization's long-term goals and objectives.
Participates in cross-division, multi-function teams.
Provides mentoring and guidance to other employees.
Exercises independent judgment in developing methods, techniques and criteria for achieving objectives while collaborating with other entities.
Develops strategy and sets functional policy and direction.
Acts as a functional leader within an area of expertise but does not manage other employees as a primary job function.
Responsibilities
Maintain and troubleshoot Cisco Collaboration platforms (CUCM, Unity, UCCX, CER)
Update and troubleshoot Cisco phones
Design, troubleshoot, and write UCCX IVR scripts
Build Vision flowcharts for IVRs
Troubleshoot Cisco network connectivity
Deploy Network switches and Routers
Maintain and troubleshoot Cisco Voice Gateways (CUBE, MGCP)
Addresses network incident outage issues
Provides architecture input with technical alignment to corporate goals and strategy
Understands and utilizes business needs to define system specifications for each project assigned
Communicates effectively with clients to identify needs and helps team evaluate alternative technical solutions
Identifies opportunities for improvement and makes constructive suggestions for change to include technical options
Helps plan and design the structure of a network technology solution
Ensures the implementation of agreed architectures and infrastructure
Evaluates and selects appropriate software/hardware and suggest integration methods
Leads or assists with solving network technical problems
Addresses technical concerns, ideas and suggestions
Monitors systems to ensure they meet both user needs and business goals
Is client facing and capable of representing area of responsibility with senior levels of both customer and management
Acts as the escalation point for all issues specific to area of responsibility
Coordinates with project leads to deliver within the framework of the given project estimate and assumptions
Promotes ITIL framework methodology and drives consistent processes
Has relevant technical experience on the types of products being supported across all layers of IT architecture from mobile devices, applications, storage, server, network, etc.
Assists with evaluating and recommending technology choices to help fill out the protection mechanisms in all IT architecture layers, for our and clients
Encourages the process of innovative change effectively
Pro-actively defines and leads improvement initiatives in internal processes along with possible solutions
Client facing and capable of representing area of responsibility with senior levels of both customer and management
Defines and leads through the delivery team's operational activities
Acts as the escalation point for all issues specific to tower/area of responsibility
Manages overall oversight in the delivery of high-quality services within committed service levels and timeframes
Ensures delivery teams are aligned to appropriate project initiative
Install, configure, test and maintain network system management tools
Conceive, write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Monitor and test network performance for potential improvement opportunities - and define enhancement options
Lead in the design of information and operational support systems with emphasis on network architecture
Manage vendors and other IT personnel for problem resolution
Log calls with external providers where and when necessary and effectively escalate issues needing their support
Identify and help lead deployment of improvement opportunities to the environment
Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
Occasionally be responsible for providing a detailed technical design for enterprise solutions across multiple platforms and technologies
Understands a broad spectrum of technology in order to provide part or all of a detailed technical design which meets customer requirements
Ability to lead large technical projects
Strong communication skills with the ability to effectively work with both peers and clients
Liaises with and when applicable offers suggestions to Solutions Architects as appropriate
Provides technical support and input on the application of technology to a defined business segment
Provides advice on solution and integration opportunities to defined network segments.
Reviews architectural solutions and provides recommendations and suggests changes if necessary
Provides technical leadership on specific integration activities that are part of an engagement
Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment
Effectively communicates across the client community and can represent network delivery.
Offers suggestions to knowledge tools and communities
Proactively participates in memberships in the networking community
Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc
Actively participates in the company sales cycle and works with sales/principals on pre-sales activities
Required
3 - 6+ years of Intermediate level network administration experience in Cisco or equivalent platform; preferably in a remote management center/data center enterprise environment
Qualified engineers will have an advanced level background in enterprise IT and/or network systems engineering and analysis
Advanced level experience with enterprise monitoring systems as well as designing infrastructure environments
Advanced level experience with network automation software
Advanced level network scripting skills/automation (e.g., shell scripts)
Advanced level networking knowledge (OSI network layers, TCP/IP, routing protocols)
Advanced level understanding of network hardware components and troubleshooting procedures
Self-motivated and directed, with keen attention to detail, works independently
Advanced level skills in seeking solutions to network problems using one's own resources with proven track record in critical issue resolution
Proven ability to effectively work with and direct other technical resources
Certifications: CCNP or VCP-NV (i.e. Routing/Switching, Security, Service Provider, Wireless), NSC4 and/or equivalent work experience.
Preferred
Advanced level knowledge with supporting environments that include infrastructure elements such as hosting, enterprise storage, BUR
Advanced level skills in monitoring and testing system performance; prepare analyze, deliver system performance statistics with recommendations
Experience with managing and monitoring enterprise infrastructure
Advanced level ability to oversee the design, development, and implementation of systems, software, applications, and related products
Advanced degree or higher in computer science, Computer Engineering
A combination of education, experience and training may be considered in lieu of a formal degree
Demonstrated ability to lead team by setting example and creating organization objectives
Elevated level knowledge/experience of Microsoft Server Systems
Demonstrated ability to develop solutions that can be used at multiple customer sites
Proven ability to develop reusable solutions and workarounds that are innovative and demonstrate a Career Level technical knowledge of the affected products, processes, and customer environment
Recognized as a subject matter expert of IT products, applied technologies and processes, combining vendor interoperability knowledge pertaining to complex IT infrastructures
Proven ability to troubleshoot across several multi-vendor products
Ability to operate and present at all levels, and in public forums, to facilitate business discussions, and controls and leads those discussions
Demonstrates ability to represent the whole organization within a customer sales presentation, conveying the benefits of working with the business
Ability to lead production of proposals, working across departments, for complex customer solutions. Able to lead, coach and mentor others in consulting skills
Demonstrated ability to develop and win new opportunities through application of consulting skills
Proven ability to relate risks and challenges with other client efforts
Proven ability to develop detailed project plans and work breakdown structures
Proven ability to develop Architecture Specification deliverables that map customer business requirements to technologies
Proven ability to lead technically significant work on enterprise scale projects
Is recognized by peers as an expert in an area of technology
Experience in large project/programs involving multiple disciplines, technologies, multi-geographies, and business units
Core Competencies
Vision and Strategy - Supports Strategy and Vision and can clearly articulate to their team.
Customer and Team Focus - Builds rapport within and between teams. Develops trusted relationships with customers up through the Director level.
Effective Communicator - Able to convey technical concepts and rationale of ideas and decisions to teams with clarity in multiple ways.
Adaptability - Able to respond to chaos and ambiguity within teams and between teams.
Accountability - Owns problems, issues and outcomes within their team. Holds self and others accountable for achieving team results.
Collaboration - Works effectively within team and across teams to solve problems and solution opportunities.
Critical Thinking - Examines issues, ideas and situations to impact results and implement improvements.
Coach and Mentor - Coaches others on tools, process, technologies, best practices and personal skills such as communication and collaboration.
Measured By
Successful application and understanding of the core competencies
Service Level Attainment
Minimum Physical Expectations
Physical activity that often requires keyboarding, sitting, phone work, and filing
Physical activity that often requires extensive time working on a computer
Physical activity may require lifting under 25 lbs
Physical activity that sometimes requires travel - car, train, and/or air
Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting
Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus
Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time
Minimum Environmental Expectations
This position will require working indoors. Typical work week is eight (8) hour workdays, five (5) days per week with some weekend work, as well as longer hours as needed.
Only USC/ GC
Rate: Market
Number of Openings: 2
Onsite: Hybrid - 20% onsite + 80% remote
Work Locations:
- 1 position based in Grand Rapids, MI (Hybrid - 20% onsite + 80% remote)
- 1 position based in Lansing, MI (Hybrid - 20% onsite + 80% remote)
Duration: 12+ months
Network System Engineers maintain the Network Infrastructure by installing and tracking hosting components, performing upgrades of software, maintaining Network hardware, addressing questions about technical problems, and improving efficiency by evaluating system hosting functions. Skills will include the ability to be a recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Helps lead development of innovative principles and ideas. Successfully operates in the more complex disciplines, in which the company must operate to be successful.
Provides innovative solutions. Leads or participates in large, cross-division functional teams or projects that affect the organization's long-term goals and objectives.
Participates in cross-division, multi-function teams.
Provides mentoring and guidance to other employees.
Exercises independent judgment in developing methods, techniques and criteria for achieving objectives while collaborating with other entities.
Develops strategy and sets functional policy and direction.
Acts as a functional leader within an area of expertise but does not manage other employees as a primary job function.
Responsibilities
Maintain and troubleshoot Cisco Collaboration platforms (CUCM, Unity, UCCX, CER)
Update and troubleshoot Cisco phones
Design, troubleshoot, and write UCCX IVR scripts
Build Vision flowcharts for IVRs
Troubleshoot Cisco network connectivity
Deploy Network switches and Routers
Maintain and troubleshoot Cisco Voice Gateways (CUBE, MGCP)
Addresses network incident outage issues
Provides architecture input with technical alignment to corporate goals and strategy
Understands and utilizes business needs to define system specifications for each project assigned
Communicates effectively with clients to identify needs and helps team evaluate alternative technical solutions
Identifies opportunities for improvement and makes constructive suggestions for change to include technical options
Helps plan and design the structure of a network technology solution
Ensures the implementation of agreed architectures and infrastructure
Evaluates and selects appropriate software/hardware and suggest integration methods
Leads or assists with solving network technical problems
Addresses technical concerns, ideas and suggestions
Monitors systems to ensure they meet both user needs and business goals
Is client facing and capable of representing area of responsibility with senior levels of both customer and management
Acts as the escalation point for all issues specific to area of responsibility
Coordinates with project leads to deliver within the framework of the given project estimate and assumptions
Promotes ITIL framework methodology and drives consistent processes
Has relevant technical experience on the types of products being supported across all layers of IT architecture from mobile devices, applications, storage, server, network, etc.
Assists with evaluating and recommending technology choices to help fill out the protection mechanisms in all IT architecture layers, for our and clients
Encourages the process of innovative change effectively
Pro-actively defines and leads improvement initiatives in internal processes along with possible solutions
Client facing and capable of representing area of responsibility with senior levels of both customer and management
Defines and leads through the delivery team's operational activities
Acts as the escalation point for all issues specific to tower/area of responsibility
Manages overall oversight in the delivery of high-quality services within committed service levels and timeframes
Ensures delivery teams are aligned to appropriate project initiative
Install, configure, test and maintain network system management tools
Conceive, write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Monitor and test network performance for potential improvement opportunities - and define enhancement options
Lead in the design of information and operational support systems with emphasis on network architecture
Manage vendors and other IT personnel for problem resolution
Log calls with external providers where and when necessary and effectively escalate issues needing their support
Identify and help lead deployment of improvement opportunities to the environment
Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
Occasionally be responsible for providing a detailed technical design for enterprise solutions across multiple platforms and technologies
Understands a broad spectrum of technology in order to provide part or all of a detailed technical design which meets customer requirements
Ability to lead large technical projects
Strong communication skills with the ability to effectively work with both peers and clients
Liaises with and when applicable offers suggestions to Solutions Architects as appropriate
Provides technical support and input on the application of technology to a defined business segment
Provides advice on solution and integration opportunities to defined network segments.
Reviews architectural solutions and provides recommendations and suggests changes if necessary
Provides technical leadership on specific integration activities that are part of an engagement
Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment
Effectively communicates across the client community and can represent network delivery.
Offers suggestions to knowledge tools and communities
Proactively participates in memberships in the networking community
Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc
Actively participates in the company sales cycle and works with sales/principals on pre-sales activities
Required
3 - 6+ years of Intermediate level network administration experience in Cisco or equivalent platform; preferably in a remote management center/data center enterprise environment
Qualified engineers will have an advanced level background in enterprise IT and/or network systems engineering and analysis
Advanced level experience with enterprise monitoring systems as well as designing infrastructure environments
Advanced level experience with network automation software
Advanced level network scripting skills/automation (e.g., shell scripts)
Advanced level networking knowledge (OSI network layers, TCP/IP, routing protocols)
Advanced level understanding of network hardware components and troubleshooting procedures
Self-motivated and directed, with keen attention to detail, works independently
Advanced level skills in seeking solutions to network problems using one's own resources with proven track record in critical issue resolution
Proven ability to effectively work with and direct other technical resources
Certifications: CCNP or VCP-NV (i.e. Routing/Switching, Security, Service Provider, Wireless), NSC4 and/or equivalent work experience.
Preferred
Advanced level knowledge with supporting environments that include infrastructure elements such as hosting, enterprise storage, BUR
Advanced level skills in monitoring and testing system performance; prepare analyze, deliver system performance statistics with recommendations
Experience with managing and monitoring enterprise infrastructure
Advanced level ability to oversee the design, development, and implementation of systems, software, applications, and related products
Advanced degree or higher in computer science, Computer Engineering
A combination of education, experience and training may be considered in lieu of a formal degree
Demonstrated ability to lead team by setting example and creating organization objectives
Elevated level knowledge/experience of Microsoft Server Systems
Demonstrated ability to develop solutions that can be used at multiple customer sites
Proven ability to develop reusable solutions and workarounds that are innovative and demonstrate a Career Level technical knowledge of the affected products, processes, and customer environment
Recognized as a subject matter expert of IT products, applied technologies and processes, combining vendor interoperability knowledge pertaining to complex IT infrastructures
Proven ability to troubleshoot across several multi-vendor products
Ability to operate and present at all levels, and in public forums, to facilitate business discussions, and controls and leads those discussions
Demonstrates ability to represent the whole organization within a customer sales presentation, conveying the benefits of working with the business
Ability to lead production of proposals, working across departments, for complex customer solutions. Able to lead, coach and mentor others in consulting skills
Demonstrated ability to develop and win new opportunities through application of consulting skills
Proven ability to relate risks and challenges with other client efforts
Proven ability to develop detailed project plans and work breakdown structures
Proven ability to develop Architecture Specification deliverables that map customer business requirements to technologies
Proven ability to lead technically significant work on enterprise scale projects
Is recognized by peers as an expert in an area of technology
Experience in large project/programs involving multiple disciplines, technologies, multi-geographies, and business units
Core Competencies
Vision and Strategy - Supports Strategy and Vision and can clearly articulate to their team.
Customer and Team Focus - Builds rapport within and between teams. Develops trusted relationships with customers up through the Director level.
Effective Communicator - Able to convey technical concepts and rationale of ideas and decisions to teams with clarity in multiple ways.
Adaptability - Able to respond to chaos and ambiguity within teams and between teams.
Accountability - Owns problems, issues and outcomes within their team. Holds self and others accountable for achieving team results.
Collaboration - Works effectively within team and across teams to solve problems and solution opportunities.
Critical Thinking - Examines issues, ideas and situations to impact results and implement improvements.
Coach and Mentor - Coaches others on tools, process, technologies, best practices and personal skills such as communication and collaboration.
Measured By
Successful application and understanding of the core competencies
Service Level Attainment
Minimum Physical Expectations
Physical activity that often requires keyboarding, sitting, phone work, and filing
Physical activity that often requires extensive time working on a computer
Physical activity may require lifting under 25 lbs
Physical activity that sometimes requires travel - car, train, and/or air
Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting
Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus
Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time
Minimum Environmental Expectations
This position will require working indoors. Typical work week is eight (8) hour workdays, five (5) days per week with some weekend work, as well as longer hours as needed.