MANAGER OF PROGRAM OPERATIONS, SINGLE BUSINESS OFFICE (SBO) (100% FTE, DAYS)
Apply NowCompany: University of Washington
Location: Seattle, WA 98115
Description:
UW MEDICINE'S PATIENT ACCOUNT AND SUPPORT SERVICES Department has an outstanding opportunity for a MANAGER OF PROGRAM OPERATIONS, SINGLE BUSINESS OFFICE (SBO)
WORK SCHEDULE
100% FTE
100% Remote
Days
POSITION HIGHLIGHTS
Work with and be able to influence change among a multi-disciplinary group involved in patient experience management, including clinical and financial
staff at multiple facilities
Be a part of a team dedicated to providing excellent service
DEPARTMENT DESCRIPTION
The Manager of Program Operations for SBO is a key member of both Enterprise Revenue Cycle (ERC) and UW Physicians (UWP). ERC is accountable for most technical component Revenue Cycle functions across UW Medicine. UWP is accountable for the Professional Billing of UW Physicians, who are faculty within the UW School Medicine. This role has a direct reporting relationship to the Director of the Patient Single Billing Office (SBO).
JOB RESPONSIBILITIES
Oversee the development of business and workflow requirements, future state workflows, and workflow reengineering
Ensure consistent communication and coordinate problem solving among revenue departments
Develop and mentor direct reports and team members to increased levels of performance and professional growth
Develop and maintain interdepartmental relationships and partner with multiple disciplines across all facilities to enhance/support revenue cycle operations
Discover and implement best practices that promote efficiency and standardization across the system
Identify needs and develop policies and procedures to address them across facilities and disciplines
Establish, review, and revise SBO-related metrics
REQUIREMENTS
Bachelor's degree in business administration, finance, healthcare administration or a related field
4-5 years of experience - two years must be senior leadership experience in a complex academic, research, healthcare or governmental setting
Or an equivalent combination of education and work experience.
Understands implications of accounts receivable, in regard to information flow from the medical record coding, claim submission, patient billing and the
overall relationship to cash flow
Demonstrated proficiency with APC/APG reimbursement, CMS rules and regulations, coding, billing, and compliance
Possesses a working knowledge of the UB-04, MA claim form, and the Claim Form-1500
Experience with the EPIC Hospital Billing System
Knowledge of medical terminology
Excellent project management, problem solving and analytical skills
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
WORK SCHEDULE
POSITION HIGHLIGHTS
staff at multiple facilities
DEPARTMENT DESCRIPTION
The Manager of Program Operations for SBO is a key member of both Enterprise Revenue Cycle (ERC) and UW Physicians (UWP). ERC is accountable for most technical component Revenue Cycle functions across UW Medicine. UWP is accountable for the Professional Billing of UW Physicians, who are faculty within the UW School Medicine. This role has a direct reporting relationship to the Director of the Patient Single Billing Office (SBO).
JOB RESPONSIBILITIES
REQUIREMENTS
overall relationship to cash flow
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at [redacted] or [redacted].
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.