Network Voice - IPT & UCCX L3
Apply NowCompany: Futran Tech Solutions Pvt. Ltd.
Location: Calgary, AB T1Y 7M8
Description:
Should be experienced in managing large scale Enterprise Voice, Contact Center and Legacy Phone system.
Able to perform UCCX scripting
Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise Voice, Contact Center, Call recorder and other Unified communication services.
Responsible for administration, management and monitoring of all voice equipment such as Voice servers (Legacy PBX, Cisco Call manager, Unity), Gateways, UCCX, Nice recorders and End points (Physical phones, Soft phones).
Responsible for troubleshooting issues associated with SIP, H.323, MGCP protocols
Handling L3 incidents or escalated tickets from L1 team
Participating in Major Changes and guide the L1 Team
Run the system heath check procedures
Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore)
Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc.
Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery
Should have lead the voice team with management skills.
Must Have Skills
Strong knowledge on Cisco IPT, Cisco unity connection and Gateway troubleshooting.
Should have good understanding on the Cisco Contact center express ( UCCX) and Nice recorder.
Should have experience in Avaya IP system
Should have experience in Nortel IP PBX system
Should have experience in Avaya call routing and Troubleshooting
Should have experience in Nortel call routing and Troubleshooting
Should have experience in High path systems
Good hands-on experience on Cisco UCCX.
Should have working experience in performing daily health check of voice servers, gateways etc
Should have basic understanding on Network monitoring tools like Solarwinds, Prognosis , etc
Should have good knowledge on QoS Configuration and administration
Should have ability to understand and validate network troubles / faults in one or more of the following domains/Technology:
o CISCO Call manager
o Cisco Unity
o Cisco UCCX
o Avaya/Nortel / Siemens IPT
o Voice Gateways
Should have working experience in managing multiple vendors.
Should have expert level of Understanding in SIP configuration and Troubleshooting
Should have implementation experience
Should have migration experience
Remote system administration
Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools
Understand the Incident, Change & Problem management
Work along with Team for Capacity Planning
Supporting escalated tasks/incidents
Fair Written & Verbal Communication Skills
Good team player and ready to work on 24*7 environment
Able to perform UCCX scripting
Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise Voice, Contact Center, Call recorder and other Unified communication services.
Responsible for administration, management and monitoring of all voice equipment such as Voice servers (Legacy PBX, Cisco Call manager, Unity), Gateways, UCCX, Nice recorders and End points (Physical phones, Soft phones).
Responsible for troubleshooting issues associated with SIP, H.323, MGCP protocols
Handling L3 incidents or escalated tickets from L1 team
Participating in Major Changes and guide the L1 Team
Run the system heath check procedures
Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore)
Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc.
Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery
Should have lead the voice team with management skills.
Must Have Skills
Strong knowledge on Cisco IPT, Cisco unity connection and Gateway troubleshooting.
Should have good understanding on the Cisco Contact center express ( UCCX) and Nice recorder.
Should have experience in Avaya IP system
Should have experience in Nortel IP PBX system
Should have experience in Avaya call routing and Troubleshooting
Should have experience in Nortel call routing and Troubleshooting
Should have experience in High path systems
Good hands-on experience on Cisco UCCX.
Should have working experience in performing daily health check of voice servers, gateways etc
Should have basic understanding on Network monitoring tools like Solarwinds, Prognosis , etc
Should have good knowledge on QoS Configuration and administration
Should have ability to understand and validate network troubles / faults in one or more of the following domains/Technology:
o CISCO Call manager
o Cisco Unity
o Cisco UCCX
o Avaya/Nortel / Siemens IPT
o Voice Gateways
Should have working experience in managing multiple vendors.
Should have expert level of Understanding in SIP configuration and Troubleshooting
Should have implementation experience
Should have migration experience
Remote system administration
Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools
Understand the Incident, Change & Problem management
Work along with Team for Capacity Planning
Supporting escalated tasks/incidents
Fair Written & Verbal Communication Skills
Good team player and ready to work on 24*7 environment