Clinical Program Manager (Patient Coordination)

Nextonic Solutions is looking to add a driven, flexible, organized, and meticulous Clinical Program Manager to our dynamic team. The Contractor(s) shall provide services in support of the overall functions of the Laboratory of Clinical Immunology and Microbiology (LCIM), Division of Intramural Research (DIR).

Requirements:

• Create new patient document checklists, create and complete intake forms including demographics and contact information as well as patient physician contact information, contact new patients to schedule initial appointments and confirm appointments and clinic schedules in NIH Crimson, create and mail schedule and new patient packet containing information related to release of medical information at the NIH to the patient.
• Plan patient travel to minimize cost to the NIH in support of clinical protocols using the NIH Admissions-Travel-Voucher (ATV) system and process.
• Arrange accommodations for patients and their families at the Edmond J. Safra Family Lodge at the NIH, The NIH Children's Inn, or other local lodging options.
• Request medical records, pathology slides, reports, and other clinical materials and documents from the patient's physician and other caregivers and deliver to appropriate NIH recipients as directed by the federal task leader.
• Assist eligible patients with obtaining extended visitor passes and direct them to the NIH Clinical Center Badging station.
• Prepare consent documents and make copies and send original consent to medical records after consenting has been completed.
• Provide a detailed patient visit schedule to the patient, patient guardian (if appropriate), Case Manager or Research Nurse and confirm all scheduled appointments in NIH CRIMSON calendars and other calendar systems as required. Send appointment reminders to patients.
• Deliver clinical documents, CDs, from outside sources to the medical legal department and the film library as directed as well as request materials from the library.
• Complete electronic and paper copies of pre-admission forms for pediatric and adult day hospitals and send to appropriate location.
• Enter Outpatient Clinic Electronic Appointment requests (EAR) and, if needed, electronic pre-admission forms to the appropriate inpatient nursing unit.
• Communicate effectively with patients, Case Managers, Study Coordinators, and Principal Investigators and other clinical staff in a professional and timely manner.
• Schedule foreign language and sign language interpretation services as needed.
• Coordinate volunteer payments.
• Complete shipping and commercial invoice forms, assemble and send sample kits, packages and letters and mail domestically or internationally.
• Assist research staff with safety and regulatory monitoring/audit preparation by assembling relevant research charts, medical records, or documents from various sources.
• Screen calls from patients, physicians and callers from the public by forwarding to appropriate staff members; update patient telephone directory as needed.
• Attend weekly clinic planning meetings and distribute weekly clinical schedules to appropriate staff. Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

Qualifications:

• Bachelor's degree in a science related field is required.
• Good communication skills and writing skills are highly desired.
• Must complete all security and training for use of NIH databases and software and must follow and adhere to PII regulations.
• Experience using Microsoft Office products including Outlook, SharePoint, MS Teams.
• Experience with NIH's CRIMSON and CRIS software is preferred, although training will be provided for documentation and clinical systems used by the clinical research teams.
• Experience with CRIS software is preferred.

Visa Sponsorship:

No

Agency / Institute:

NIH/NIAID