Service Delivery Manager

Hi,

This is Jami from CentraPrise. We have urgent position of Service Delivery Manager locationin Seattle, WA. If you are interested please share your updated resume with contact details.

Position: Service Delivery Manager

Location: Seattle, WA

Duration: Fulltime/Permanent Position

Experience 10 to 15 Years

• Good experience in handling AMS / support projects
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ability to meet defined Service Level Agreements (SLAs)
• Experience in handling 24x7 projects in shifts
• Mastery of ITIL (Information Technology Infrastructure Library) principles
• Review and Resolve Escalations
• Execute the project in Agile Way / SAFe Agile
• Perform various administrative tasks such as creating progress reports
• Conduct coaching sessions with team members to address performance issues and ultimately help them improve their customer service skills
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Monitoring and managing IT services desk, and support functions to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Proficiency in leading both physical and virtual teams
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Expertise in people management and leadership
• Strong organizational skills
• Capacity to train and guide junior team members
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills
• Ability to work independently and complete projects with minimal supervision.

Implementation of various productivity improvement with process optimization and application automation for leading aerospace customers

Thanks & Regards

Jami |Sr. Technical Recruiter

Centraprise Global





www.centraprise.com

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