Windows / VM -L3 ,Westlake, TX 76262(Day 1 Onsite)- Immediate opportunity

Job Title

Windows / VM - L3

Primary Skill (Technical Skill)

Windows / Active Directory L3

Secondary Skill (optional)

Virtualization / Converged Infra

Educational Qualifications

B.E / MCA / B.Sc / BCA / Diploma

Experience Level

10 Years +

The Windows & Virtualization Senior technical Resource for Windows and VMware technology within the Infrastructure Operations

• Key contributions to Operational Strategy and it's execution to increase the efficiency, reliability and stability of Windows & Virtualization infrastructure and its operation
• Technical Authority and Project management support for large, Windows and Virtualization related Operational Projects
• Technical leadership and mentoring of Engineers working in cross-functional teams
  Essential Duties

• Develops and evolves Operational standards and requirements for introduction of new and the standardization of existing Technologies and Architectures
• Works closely with Engineering functions to establish and embed Service Transition Processes and Procedures for new Windows and VMware infrastructure Technologies
• Leads on medium to high complexity Technical Operational Projects such as Data Centre Server farm refreshes providing technical direction, project management support and coordination with internal customer & partner teams outside the function
• Develops and delivers an ongoing knowledge management strategy that drives up technical acumen and skill amongst Windows and VMware Engineers within the Infrastructure Operations function
• Devises a framework for on-going Service Continuity Testing as it relates to Windows & VMware Services that ensures disaster recovery/service continuity readiness while highlighting service risks or areas for optimization
• Researches and develops holistic approach and delivers on plans to drive up levels of automation for Day to day Operation of environments, increasing reliability and predictability while reducing overhead and toil
• Acts as a Senior Incident and Problem resolution escalation point for Windows and VMware Service issues when required
• Supports function leadership decision-making where deep technical knowledge input is required
  Required Qualifications/Experience

• Bachelor's degree in computer science, information systems, engineering, or related field; or equivalent combination of education and relevant work experience
• 10 years of professional experience in Systems Engineering (Windows) and Virtualisation (VMware) in large, mission critical environments
• Deep knowledge of and implementation experience within large scale, highly available distributed virtualized, Windows environments, on-going management and optimisation in 24x7 mission critical environments
• Strong PowerShell, PowerCLI & Shell abilities for task automation, including utilization of REST web services proficiently in design and implementation
• Superior level of Active Directory, Group Policy, DFS, DFSR and Failover Cluster knowledge and experience
• Deep experience in the implementation and management of VMware technologies and tooling including vSphere ESXi, vSAN, vRealize Ops Manager
• Exceptional experience analyzing and troubleshooting and of diagnostic tooling/techniques for Windows and VMware Systems environments
• Exceptional experience of VMware and windows infrastructure service monitoring, performance tuning and sizing for various workload types
• Very strong understanding of networking and network security concepts, TCP/IP and common local area network protocols
• Strong experience with business continuity concepts and design techniques as applied to Virtualized Windows Environments and related disaster recovery planning and testing
• Detailed knowledge and extensive implementation experience of hardening and best practice security standard for Windows and VMware
• Has the ability, curiosity and desire to understand the broader technology ecosystem outside own area of expertise in order to understand true impact of own proposals, decisions and actions
• Deals well with ambiguity and can use data driven, analytical problem solving skills to find solutions
• Possesses exceptional communication and documentation skills to be able to interact professionally and work productively with all levels of employees
• A team player with extensive track record in technical mentoring and knowledge sharing with Engineers
• Has demonstrable project management and planning skills with ability to lead and own projects of significant complexity
• Ability to think strategically, research and develop innovative solutions while possessing a strong bias for action to realise tangible results
• Strong background in and extensive experience with automated Infrastructure provisioning, configuration and orchestration tools/technologies .
• Experience influencing multiple teams of engineers concurrently while partnering on initiatives motivating others to act by creating a shared sense of purpose and compelling vision for the future.

Significant knowledge of Public Cloud/Hybrid with some hands-on experience transitioning in-house data center infrastructure to cloud based (IaaS, PaaS)

Role & Responsibilities

• Create and Maintain technical documentation
• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager.
• Experienced in large scale Production Support Server Environment
• Handling Data Center Operations with Business & Mission Critical applications
• Handling escalated incidents or high critical tickets
• Predicting Risk/Impact and Participating in Major Changes
• Reporting & Performance Dashboards with Capacity Planning
• Managing technical Team (5-10 members) & Vendor Management
• Technical Transition & Developing Knowledge Base Database.

Skills

Must have

Nice to have

Technical Skills (Core & Top-Up)

• Expert in Troubleshooting, configuring & managing Active Directory DS, DFS (DFSR and DFSN), AD FS & AD CS
• Strong knowledge of AD FSMO roles and Functional level
• Plan, design, and troubleshoot DNS, DHCP, and Group Policies
• Windows Performance Tuning and troubleshooting
• Configure and Manage AD DS Sites and Replication
• Implement and Administer AD LDS
• Hands-on knowledge in various recovery scenarios of AD, DNS, DHCP, Clusters
• Configure DR for Windows Server Roles and Features
• Knowledge on recovering of AD & various Windows roles and features
• Expert in Terminal Server / RDS, IIS administration
• Strong knowledge on User Profile Management and client side caching
• Expert in troubleshooting Windows Failover Clusters issues.
• Expert knowledge on troubleshooting Operating system Boot issues, Operating system recovery issues, Cluster issues
• Knowledge on OEM hardware (DELL/HP/IBM), & remote connectivity tools (e.g.: KVM, ILO,DRAC, RSA)
• Expert in Windows System Administration & Window Failover/Geo Cluster, RAID management
• Strong Knowledge of Windows Registry, including knowledge of modifying system, Windows Patch Management, File & Print Server Management, DFSN and DFSR
• Strong knowledge on PowerShell scripting,
• Basic knowledge on converged infra like, Cisco UCS and Nutanix

• Knowledge on Virtualization technologies
• Basic networking skills (Routing and Switching) & storage.
• Knowledge on cloud computing (IAAS, PAAS, SAAS).
• MCTS Certification

Process & Tools

• Understanding & adherence to ITIL processes
• Exposure in ITSM Ticketing and Monitoring tools
• Capacity management tools

• ITIL certification

Behavioral Skill

• Excellent Communication skills in Business English - spoken and written
• Ability to mentor and develop team members to work under pressure and work independently
• Collaborative working, drive for building high performance team
• Flexibility to work in 24 x 7 environment; shift operations
• Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels
• Handle high workloads and volumes
• Detail orientation
• Proactive approach, anticipate issues and act on them before they become show-stoppers
• Interact with global customers
• Understanding of cultural aspects of people from different geographies
• Sense of urgency in closing tasks
• Ability to advise the customer on critical issues; suggest new technology solutions
• Introduce new ideas to the team
• Bring best practices from other projects

• Managing & Mentoring Teams