Business Analyst
Apply NowCompany: Futran Tech Solutions Pvt. Ltd.
Location: Princeton, NJ 08540
Description:
Job Description: Functions
Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
Analyze the CMDB data to highlight data gaps and errors and take appropriate action
Support the CMDB data certification process.
Manage dashboards and support reporting requests
Validate discovery results and troubleshooting as required
Manage the day-to-day operational activities of the Configuration Management process
Manage configuration management articles in the knowledge management repository
Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
Support configuration management Process Owner as needed
Communicate the importance and value of the process to stakeholders and end users
Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals
Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
Display understanding of performance metrics and its implications on the company goal & objectives
Review data and effectively assess short & long term implications and offer recommendations where applicable
Skills/Qualifications
Bachelor's degree in Computer Science (or equivalent related field experience)
Strong understanding of ITIL framework and IT Service Management processes and reporting tools
General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
Strong commitment to data quality
Excellent interpersonal and communication skills; ability to work independently and as part of a team
ITIL Foundation certification desirable
Knowledge of ServiceNow CMDB a plus
Good communication skills and the ability to communicate appropriately at all levels of the organization
Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance
Experience working within cross-functional project team to understand business requirements and deliver process artifacts
Experience in data analysis using tools such as Excel
Additional Sills:
Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
Analyze the CMDB data to highlight data gaps and errors and take appropriate action
Support the CMDB data certification process.
Manage dashboards and support reporting requests
Validate discovery results and troubleshooting as required
Manage the day-to-day operational activities of the Configuration Management process
Manage configuration management articles in the knowledge management repository
Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
Support configuration management Process Owner as needed
Communicate the importance and value of the process to stakeholders and end users
Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals
Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
Display understanding of performance metrics and its implications on the company goal & objectives
Review data and effectively assess short & long term implications and offer recommendations where applicable
Skills/Qualifications
Bachelor's degree in Computer Science (or equivalent related field experience)
Strong understanding of ITIL framework and IT Service Management processes and reporting tools
General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
Strong commitment to data quality
Excellent interpersonal and communication skills; ability to work independently and as part of a team
ITIL Foundation certification desirable
Knowledge of ServiceNow CMDB a plus
Good communication skills and the ability to communicate appropriately at all levels of the organization
Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance
Experience working within cross-functional project team to understand business requirements and deliver process artifacts
Experience in data analysis using tools such as Excel
Additional Sills: