ServiceNow ITSM Lead
Apply NowCompany: Sarian, Inc.
Location: Columbus, OH 43230
Description:
Job Title: ServiceNow ITSM Lead Job Description:
Leads research, analysis, and development of new applications and new modules in customer's IT Service Management enterprise environment. Conducts feasibility studies, and defines and designs system requirements for complex data processing and integration projects
Overall responsibilities include:
Expertise with leading and implementing ServiceNow solutions
Design, Implement and maintain complex ServiceNow workflows
Design and Define ITBM Process flows as per customer requirement
Experience in Creation and maintenance of Service Catalog/Portal Items in support of CMDB/ITOM projects.
Act as technical product advocate and designed, developed and implemented ITIL processes,CMDB/ITOM/ITSM, ITAM. SACM, knowledge, Demand and Release Management modules within ServiceNow platform
Work with customer's ServiceNow Product Owner to provide insights and recommendations for ServiceNow Architecture, Enhancements, road map, and overall strategy
Work with customer's ServiceNow Product Owner to identify and create plans for remediation of technical debt in the ServiceNow platform
Create technical implementation requirements
Work with support team to ensure documented technical process and procedures follow ServiceNow best practice guidance and are in alignment with customer's standards
Monitor health, usage, and overall compliance of ServiceNow and its applications
Involvement in application and platform upgrades
Required Skills and Experience:
Minimum seven years' experience with ServiceNow
Strong written and verbal communication
Excellent interpersonal skills
ServiceNow Certified System Administrator
At least one (1) ServiceNow Implementation Specialist certification
Leads research, analysis, and development of new applications and new modules in customer's IT Service Management enterprise environment. Conducts feasibility studies, and defines and designs system requirements for complex data processing and integration projects
Overall responsibilities include:
Expertise with leading and implementing ServiceNow solutions
Design, Implement and maintain complex ServiceNow workflows
Design and Define ITBM Process flows as per customer requirement
Experience in Creation and maintenance of Service Catalog/Portal Items in support of CMDB/ITOM projects.
Act as technical product advocate and designed, developed and implemented ITIL processes,CMDB/ITOM/ITSM, ITAM. SACM, knowledge, Demand and Release Management modules within ServiceNow platform
Work with customer's ServiceNow Product Owner to provide insights and recommendations for ServiceNow Architecture, Enhancements, road map, and overall strategy
Work with customer's ServiceNow Product Owner to identify and create plans for remediation of technical debt in the ServiceNow platform
Create technical implementation requirements
Work with support team to ensure documented technical process and procedures follow ServiceNow best practice guidance and are in alignment with customer's standards
Monitor health, usage, and overall compliance of ServiceNow and its applications
Involvement in application and platform upgrades
Required Skills and Experience:
Minimum seven years' experience with ServiceNow
Strong written and verbal communication
Excellent interpersonal skills
ServiceNow Certified System Administrator
At least one (1) ServiceNow Implementation Specialist certification