SHIFT MANAGER - TABLE GAMES

Overview

Under the direction of the Director - Table Games, is responsible for the overall smooth operation and management of the casino Table Games operations for a particular shift. Reviews game spread & staffing levels and recommends policy changes in accordance with Virginia Lottery Compliance and Regulations. Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related issues in a timely manner.
• Ensures the protection of customer's rewards and credit lines.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staffs and schedules the Table Games department efficiently keeping in mind special events, weather, and business conditions.
• Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity, and engagement.
• Works diligently to support the Hard Rock culture and team philosophy throughout the department and property.
• Acts as a role model to all employees. Always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
• Develop team members' knowledge and skills through education, training, coaching, and corrective counseling.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Complies with all departmental and company policies including Hard Rock's business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

• Ten years casino experience with a minimum of five years at management level.
• Must be knowledgeable of all table games compliance standards, regulations and procedures.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience opening new properties/outlets preferred.
• Must be at least twenty-one (21) years of age.
• Must successfully pass background check.
• Must successfully pass drug screening.

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCKBRISTOL

Age Requirements

21+