Implementations Success Manager II

Overview

*This role can be filled as a I, II, III, or Sr Implementations Success Manager depending on applicable skills and experience*

Facilitate Sales orders with all departments within C Spire Business (CSB) and C Spire. Coordinate the orders from start to finish. Communicate, coordinate and update documentation with internal C Spire departments and our customers. Assist Sales, Sales Engineering/Solutions Engineering and Service Delivery with facilitating best design for customers when necessary.

"Customer Inspired" isn't our slogan - it's our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Maintain all sales documentation and implementation information from the beginning of service delivery through order fulfillment in Salesforce.
• Work with sales team to ensure customer needs are facilitated
• Work closely with and be the liaison for all departments involved with the CSB order fulfillment process
• Update the customers routinely on order status
• Coordinate VoIP services, circuits, connectivity, internet plus other services provided by CSB.
• Create location diagrams, Network Designs, Multi-Loc connections and/or Visio drawings when necessary
• Facilitate meetings and calls with customers and necessary C spire departments for complex implementations
• Must understand competition of the industry and understand CSB services in their entirety
• Notify appropriate management when orders become stalled
• Take full ownership of facilitating the customers' needs
• Other task or duties as assigned

Qualifications

• Level I
  • REQUIRED
    • One year of work experience in fast-paced service delivery environment, telecommunications and/or data industries required.
    • Proven knowledge of telecommunications and VoIP Services required.
    • Proven ability to foster strong relationships with internal and external departments required.
    • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
  • PREFERRED
    • Associates degree.
    • Experience in project management and/or provisioning desired.
    • Project Coordination experience strongly preferred.
• Level II
  • REQUIRED
    • Three years work experience in fast paced service delivery environment, telecommunications and/or data industries.
    • Proven knowledge of Telecommunications and VoIP Services required.
    • Project Coordination experience required.
    • Proven ability to foster strong relationships with internal and external departments required.
    • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team and the department as a whole.
  • PREFERRED
    • Associates degree
• Level III
  • REQUIRED
    • Excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity required
    • Project coordination experience required
    • Ability to foster strong relationships with internal and external departments required
    • Strong problem-solving skills
    • Proven ability to prioritize and manage multiple projects simultaneously required
    • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers.
    • Bachelor's degree or four years equivalent work experience in fast paced telecommunications, networking or data industries required.
• Senior
  • REQUIRED
    • Bachelor's degree or five years equivalent work experience in fast paced telecommunications, networking or data industries
    • Must have excellent knowledge of Telecommunications, VoIP Services, Bandwidth and connectivity
    • Project coordination experience required
    • Ability to foster strong relationships with internal and external departments
    • Must have proven strong problem-solving skills
    • Must have proven ability to prioritize and manage multiple projects simultaneously
    • Must be proficient, professional, and able to correlate good business decisions when assisting the sales team, sister departments and the customers

PHYSICAL REQUIREMENTS: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.