Service Superintendent, South Bay

Under the direction of the Service Operations Manager, the Service Superintendent will supervise, maintain, and coordinate the Service Dept. Responsible and accountable for labor and material costs for service. Supervise all service personnel. Responsible for the initiation of and maintaining service routes to provide service for all job locations and equipment.

The essential functions of the position include, but are not limited to the following:

• Supervises, schedules, trains all service personnel.
• Oversees all service maintenance, repairs, and chargeable orders.
• Approve all P.O.'s issued to assigned technicians.
• Provide the technicians with a weekly maintenance schedule that supports MEUS maintenance standards or contract specified maintenance hours.
• Compiles supervisor surveys, at least annually.
• Approves time tickets prior to payroll or recording functions.
• Visits jobsites regularly to evaluate maintenance standards.
• Communicates with customers to resolve complaints.
• Resolves technical problems.
• Performs inspections of elevators and equipment as required.
• Survey all prospective service accounts and provide any information to allow sales staff to properly bid the project for maintenance/including pre maintenance costs, obsolete equipment, and proprietary equipment issues.
• Support to Service Sales in pursuit of sales goals. Prepare material and labor costs for open orders and billable repairs.
• Maintain excellent customer relations.
• Manage field operations to meet business plan targets.
• Manage field operations to meet quality and reliability targets.
• Attend all mandatory quarterly / monthly maintenance meetings with customers.
• Provide sales staff with open order ideas.
• Monitor and review new construction turnover projects for quality and completion.
• Recapture units lost on maintenance.
• Delivery of small parts and equipment to contract sites.
• Assist in the maintenance of adequate service inventory.
• Perform other job functions as necessary.

EDUCATION AND EXPERIENCE:

• 5 years experience in elevator business, field or office, beneficial.
• 5 years experience in customer relations or related experience in interpersonal relations or crisis management.
• Bachelors degree beneficial.
• Elevator field experience beneficial.
• Valid drivers license with acceptable driving record

The pay range for this position at commencement of employment is expected to be between $120,000 and $165,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.