Manager, Area Service

Mitsubishi Electric Trane HVAC US LLC is looking for a Manager, Area Service in NYC or Long Island.

POSITION SUMMARY:

This position is responsible for providing technical support and training in alignment with Mitsubishi Trane HVAC US LLC (METUS) objectives. This includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty support for all product lines distributed by METUS.

ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products
• Work with direction from the Business Unit Technical Services Manager and Sr Area Service Managers
• Manage geographic area of responsibility within the Business Unit.
• Understand and interpret Maintenance tool data gathered by customers
• Become SME on Inverter Mini Split and VRF Technology
• Support development of Business Unit Area Service Advisors as needed.
• Presents technical training programs to customers and distributor personnel.
• Ensure all reports are provided as required, including but not limited to analysis on the frequency and root causes of various service and product related issues.
• Solve common to complicated technical problems associated with HVAC equipment.
• Work closely with the Service and METUS QA Teams to resolve field product quality issues.
• Provides on-site installation/start-up training to distribution partners as directed by Business Unit Technical Services Manager or Business Unit Area Service Managers.
• Provides technical support via telephone, forum, email, and in-person to customers.
• Reads, understands and interprets wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Operates refrigerant recovery equipment in compliance with governmentregulations.
• Work with Business Unit and other technical team members to provide direction to distributor support personnel, specifically Diamond Service Group (DSG) members.
• Recommends service parts for stocking.
• Review equipment and labor concessions for abuse and trends.
• Willing to travel up to 50% domestically, and occasionally internationally, for various internal and external meetings and training.
• Perform other duties as assigned.

QUALIFICATIONS:

• HVAC 2 year Associate Degree or HVAC Technical School Certification
• EPA Certification
• 3 to 5 years experience in servicing HVAC products.
• Knowledge of ductless, commercial, VRG systems and controls.
• BMS/BAS and BACnet, preferred
• Excellent verbal and written communication, including presentation skills
• Strong problem-solving and troubleshooting skills
• Basic working skills for Microsoft Office Programs
• Valid Drivers License with acceptable driving record
• Proven Customer Service skills
• Be able to ascend/descend stairs and/or ladders to access job sites
• Be able to move up to 50 pounds in weight
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously

The base pay range for this position at commencement of employment is expected to be between $80,000 and $110,000 per year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employees eligible dependents.Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.