Banking Training Manager
Apply NowCompany: University of Hawaii FCU
Location: Honolulu, HI 96817
Description:
DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Process Improvement & Training Manager
Department: Process Improvement
FLSA Classification: Exempt
Reports to: Vice President of Human Resources and Employee Development
Employee Benefits
One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
Position Purpose:
This position assesses current processes and assists senior management to improve/organize operational procedures to ensure consistency within the credit union. Works with management to identify key areas of improvement and ensure timely implementation and protect the integrity of member information. Simulates and tests new tools, methods, and systems to ensure that products and services are of the highest quality. Develops, administers, and organizes company training and development programs for new and existing employees. Evaluate and enhance existing training programs and make recommendations for improvement. Works with Information Technology and management to review core system releases and updates.
Essential Functions:
Performance Standards:
Qualifications:
Education/Certification:
Four-year degree or equivalent work experience.
Required Knowledge:
Must be proficient in MS Office Suite.
Experience Required:
Five to six years financial operations experience.
Three to four years supervisory experience.
Familiar with a variety of credit union concepts, practices, and procedures.
Skills/Abilities:
Excellent interpersonal and communication skills.
Excellent analytical, creative, and problem-solving skills.
Able to motivate and train staff.
Excellent coaching and mentoring skills.
Able to create spreadsheet, graphs, analyze and prepare summary of pertinent information.
Project management skills and well organized.
Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions or ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear normal conversations and receive information.
Physical Strength:
Sedentary work; sitting most of the time. Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions:
Air-conditioned, smoke-free office setting.
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Process Improvement & Training Manager
Department: Process Improvement
FLSA Classification: Exempt
Reports to: Vice President of Human Resources and Employee Development
Employee Benefits
One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
- Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
- Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
- Medical and Dental Plan Premium Waiver Option
- 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
- Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
- Vacation Cash-Out Program
- Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
- Company Pays for Employee Group Basic Life With AD&D Insurance
- Company Pays for Employee Long Term Disability Insurance
- Company Pays for Employee Long Term Care Insurance
- Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
- Employee Assistance Program (EAP)
- Employee Loan Discount
- Company Subsidizes 50% for Adult Monthly Bus Pass
- Cash Reward Employee Referral Program
- Workiversary Cash Reward and Gifts
- Internal and External Professional Development Opportunities
- And Many More!
Position Purpose:
This position assesses current processes and assists senior management to improve/organize operational procedures to ensure consistency within the credit union. Works with management to identify key areas of improvement and ensure timely implementation and protect the integrity of member information. Simulates and tests new tools, methods, and systems to ensure that products and services are of the highest quality. Develops, administers, and organizes company training and development programs for new and existing employees. Evaluate and enhance existing training programs and make recommendations for improvement. Works with Information Technology and management to review core system releases and updates.
Essential Functions:
- Assists senior management with assessing department processes, identify deficiencies and areas of improvement and provide solutions for improvements.
- Identifies, qualifies, selects, structures, and prioritizes process improvement projects.
- Researches and analyzes various system programs for feasibility and functionality within the credit union processes.
- Gathers, researches, and analyzes procedural data and identify opportunities for improvements in processes related to credit union objectives.
- Facilitates and troubleshoots issues that arise as a result of implemented processes and procedures.
- Works with senior management and provide advice on the potential impacts of a specific project and how the project could potentially affect member service, organization, or staffing. Also, ensures a smooth roll-out of new implemented systems or procedures.
- Assesses current processes, as needed, identify defects, and areas of improvement.
- Makes appropriate recommendations for changes to products, services and procedures, as needed.
- Performs other duties as assigned.
Performance Standards:
- Department is run in an efficient manner with minimum disruption in internal member service.
- Employees are trained effectively.
- Process improvement solutions are accurate and timely.
- Core system research does not compromise current system.
- Accurate assessments of various processes.
- Developing/creating accurate/timely workflow, forms, procedures, etc.
- Processes are compliant with all federal, state, NCUA regulations.
- Timely completion of performance evaluations for staff.
- All training programs are conducted in a professional manner.
Qualifications:
Education/Certification:
Four-year degree or equivalent work experience.
Required Knowledge:
Must be proficient in MS Office Suite.
Experience Required:
Five to six years financial operations experience.
Three to four years supervisory experience.
Familiar with a variety of credit union concepts, practices, and procedures.
Skills/Abilities:
Excellent interpersonal and communication skills.
Excellent analytical, creative, and problem-solving skills.
Able to motivate and train staff.
Excellent coaching and mentoring skills.
Able to create spreadsheet, graphs, analyze and prepare summary of pertinent information.
Project management skills and well organized.
Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions or ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear normal conversations and receive information.
Physical Strength:
Sedentary work; sitting most of the time. Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions:
Air-conditioned, smoke-free office setting.
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.