Manager, Crisis Services
Apply NowCompany: Canadian Mental Health Association
Location: Oakville, ON L6H 0A4
Description:
Job Description
Job Title: Manager, Crisis Services
Job Type: Full-Time- 1 Year Contract
Department: Crisis Services
Reports to: Director, Services and Clinical Transformation
Location: Oakville, Ontario
Hours: 37.5 hours per week, Hybrid work model
Salary range: $85,000-$95,000
About Us
The Canadian Mental Health Association - Halton Region (CMHA Halton) is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide responsive mental health for everyone through equitable services targeted for people living with mental health and/or substance use concerns.
Role Overview
CMHA Halton is seeking a full-time Manager of Crisis Services. This is an integral role that is responsible for providing oversight to the following crisis programs: Community Outreach and Stabilization Team (COAST), Crisis Outreach and the 9-8-8 Suicide Prevention Line. We are seeking a leader to guide the way people in crisis access support and during times of emotional distress.
This is a rewarding role in a changing sector. Significant work has been undertaken across the crisis continuum in Halton to simplify access and ensure that people receive service at the 'right time' with the best organizations for them. The successful candidate will have a passion for improving the health of our community.
Through our EDIA Strategy, CMHA Halton seeks to broaden access to a diverse and growing population in Halton with a focus on responsive care and equipping our staff every day. We work towards a goal of "responsive mental health care for everyone".
Why Work for CMHA Halton
CMHA Halton offers a supportive team environment, flexible work environment, training opportunities, competitive vacation package and comprehensive benefits/pension package. We have an enthusiastic team who are dedicated to supporting individuals with mental health concerns within a client-focused environment. Individuals seeking new challenges and opportunities for professional growth are encouraged to apply.
CHMA Halton strives to build an inclusive culture with a staff group that represents the diversity of the people and communities we serve. We are committed to reducing systemic barriers to employment and our services that have traditionally impacted members from the following groups, Black, Indigenous People, and other racially visible persons, members of the 2SLGBTQIA+ community, and persons with disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. Please also feel free to identify your preferred pronouns when applying.
Key Responsibilities:
a. Strategic Leadership
b. Service/Program Delivery
c. People Leadership
d..Quality, Safety & Risk Management
Qualifications:
CMHA Halton will support any accommodations that may be required for you to actively participate in the recruitment process. Please email [redacted] if you wish to review this job posting in an alternative format or if you would like to request an accommodation
Job Title: Manager, Crisis Services
Job Type: Full-Time- 1 Year Contract
Department: Crisis Services
Reports to: Director, Services and Clinical Transformation
Location: Oakville, Ontario
Hours: 37.5 hours per week, Hybrid work model
Salary range: $85,000-$95,000
About Us
The Canadian Mental Health Association - Halton Region (CMHA Halton) is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide responsive mental health for everyone through equitable services targeted for people living with mental health and/or substance use concerns.
Role Overview
CMHA Halton is seeking a full-time Manager of Crisis Services. This is an integral role that is responsible for providing oversight to the following crisis programs: Community Outreach and Stabilization Team (COAST), Crisis Outreach and the 9-8-8 Suicide Prevention Line. We are seeking a leader to guide the way people in crisis access support and during times of emotional distress.
This is a rewarding role in a changing sector. Significant work has been undertaken across the crisis continuum in Halton to simplify access and ensure that people receive service at the 'right time' with the best organizations for them. The successful candidate will have a passion for improving the health of our community.
Through our EDIA Strategy, CMHA Halton seeks to broaden access to a diverse and growing population in Halton with a focus on responsive care and equipping our staff every day. We work towards a goal of "responsive mental health care for everyone".
Why Work for CMHA Halton
CMHA Halton offers a supportive team environment, flexible work environment, training opportunities, competitive vacation package and comprehensive benefits/pension package. We have an enthusiastic team who are dedicated to supporting individuals with mental health concerns within a client-focused environment. Individuals seeking new challenges and opportunities for professional growth are encouraged to apply.
CHMA Halton strives to build an inclusive culture with a staff group that represents the diversity of the people and communities we serve. We are committed to reducing systemic barriers to employment and our services that have traditionally impacted members from the following groups, Black, Indigenous People, and other racially visible persons, members of the 2SLGBTQIA+ community, and persons with disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. Please also feel free to identify your preferred pronouns when applying.
Key Responsibilities:
a. Strategic Leadership
- Represent CMHA Halton at regional crisis tables to drive the sector forward with key sectors, such as, justice, hospital and primary care
- Apply your thinking to pressing service design issues required to build a continuum of crisis care in community-based mental health. Your approach is motivated by a need to create equitable health access that removes barriers to care, is informed by the input of clients with lived experience, and adaptive of an ongoing service environment that is both virtual & in-person
b. Service/Program Delivery
- Support the planning, implementation and delivery of all objectives and deliverables
- Manage day-to-day operations in conjunction with the Crisis Team Lead across crisis programs through daily team reporting and crisis care meetings
- Ensure the delivery of services in accordance with the mandated, funded, legislated and accredited standards
- Provide consultation in decision making and problem-solving regarding clients with complex mental health presentations in the community
- Monitor and review outcomes targets across all respective crisis programs and services
c. People Leadership
- Committed to maintaining an optimistic, strength-based approach with respect to those we serve, partner organizations, and colleagues
- Bring an understanding in relevant best practices in clinical service provision and client service delivery Complete and conduct performance evaluations for all staff under their direct supervision in conjunction with the Crisis Team Lead
d..Quality, Safety & Risk Management
- Provide input and evaluation to the Director of Services and Clinical Transformation to promote program advancement and quality improvements efforts.
- Work closely with the Crisis Team Lead to identify development opportunities and collaborate on staff needing/seeking professional assistance in specific areas or skills
- Coordinate to identify COAST/9-8-8 responses and resources needed as a result of daily/weekly Halton Region Police Service meetings
- Responsible for reviewing and maintaining quality records and documentation on all clients associated with the programs, while respecting privacy laws (consent and confidentiality) within the agency
- Supported by the Privacy Officer, the Manager ensures compliance with the Personal Health Information Act (PHIPA) in relation to program and organizational practices
Qualifications:
- University degree in a health care, social services or nursing related discipline is required
- Must be Registered with the OCSSWSW, CNO, CRPO, CPBAO, or other relevant regulating college
- Master's degree an asset
- A minimum of two (2) years experience in a prior leadership role is required
- At least five (5) years of relevant experience in mental health and addiction services preferably in a community health setting
- Ability to provide effective clinical guidance through consultation, modeling and demonstration to employees
- Interest or experience in leading equity, diversity and inclusion practices in service provision and the work culture
- Ability to communicate effectively, both orally and in writing
- Knowledge of the healthcare environment including regional and provincial mental health and addiction system
- Knowledge of current provincial mental health policy and applicable legislation.
- Knowledge of Privacy Laws and relevant mental health legislation including the Mental Health Act is required
- High degree of computer literacy including programs such as MS Office, prior experience working in Client Information Systems (i.e. EMHWare) is an asset
CMHA Halton will support any accommodations that may be required for you to actively participate in the recruitment process. Please email [redacted] if you wish to review this job posting in an alternative format or if you would like to request an accommodation