Centralized Services Engineer/Systems Admin

ABOUT US:

We are a Twin Cities-based Technology and IT Consulting firm focused on delivering high impact solutions for complex IT initiatives for over 30 years. Our full-service organization offers support, from service desk and managed services to security, as well as management and IT consulting.

At Impact Group "We Make IT Work!" We stand by our core values: Integrity with Initiative, Modest, Fun (or "Phun"), Accountability, Caring, and Team Warriors.

POSITION SUMMARY:

The Centralized Services Engineer performs server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.

Participates in "On Call" rotation to take after hour escalated calls, tickets and/or projects.

This position is currently a hybrid work arrangement with mandatory onsite one day per week on Tuesdays. Employees may be asked to come into the office more or less frequently at managers discretion.

CORE RESPONSIBILITIES:

• Patching Powerhouse:
  • Achieve and maintain a stellar 95% patching compliance across all systems. Stay agile and proactive in keeping our defenses up to date.
• AV Ace:
  • Maintain a robust 95% antivirus compliance. Your vigilance protects us from digital threats-be our shield!
• Backup Guru:
  • Ensure flawless 100% backup compliance. Our data's safety rests on your ability to recover swiftly from any setback.
• License Legend:
  • Conduct monthly audits to maintain 100% licenses compliance. Keep our software shipshape and legally sound.
• Monitoring Magician:
  • Respond swiftly to monitoring alerts, defaulting to P2 status. Your proactive approach keeps issues at bay before they escalate.
• Cloud Commando:
  • Master and maintain our cloud systems operations with precision. Ensure seamless integration and optimal performance across cloud platforms.
• Incident Avenger:
  • Act as a point of escalation for incidents from End User Computing (EUC) and Service Desk (SD) teams as needed. Provide expert guidance and support to resolve critical issues promptly.

SKILLS/ATTRIBUTES:

• Communication skills with an emphasis on technical, computer-related subject matters i.e. technical documentation, checklists, company/client communications, projects
• Able to effectively prioritize, multi-task and handle the demands of multiple clients
• Possess strong organizational qualities
• Respect for deadlines in all aspects of work
• Excellent analytical skills and able to troubleshoot and resolve hardware and software issues
• Strong attention to detail and follow-up/follow-through skills
• Embrace our company values and exhibit leadership qualities by setting a positive example

ACCOUNTABLE METRICS:

Welcome to the team, where accountability meets excellence! Your success is measured by these key metrics:

• Patching Compliance: Aim for 95% or higher across all systems. Your attention to detail ensures vulnerabilities are promptly addressed.
• AV Compliance: Maintain a strong 95% antivirus compliance. Protect our systems against malware and cyber threats with vigilance.
• Backup Compliance: Achieve a perfect 100% backup compliance. Our ability to recover swiftly from any data loss depends on your diligence.
• Licenses Audits: Conduct thorough monthly audits to ensure 100% compliance. Keep us legally compliant and audit-ready at all times.
• Monitoring Alerts: Strive for P2 status by default in responding to alerts. Your proactive monitoring keeps operations smooth and secure.
• SLA Adherence: Maintain a minimum of 85% adherence to Service Level Agreements (SLAs) each month. Your dedication ensures our commitments to performance and availability are consistently met.

Your role is integral to providing reliable IT support and ensuring user satisfaction. By owning these metrics, you contribute to operational efficiency and user productivity. Embrace the challenge, own your numbers, and let's achieve success together!

QUALIFICATIONS/EXPERIENCE/EDUCATION:

• BSc/BA in IT, Computer Science, or a relevant field
• 3+ years of directly applicable IT and customer service experience
• 3+ years of experience working in an enterprise environment
• Experience with Cisco Networking. CCNA or CCNP certifications highly desirable
• Desktop/laptop PCs, enterprise printers, and peripherals required
• Basic knowledge of networking and cabling
• Mac experience helpful but not required
• MS Server 8/12 management/administration
• Active Directory management, Group Policy, GPO concepts
• Obtain and maintain certifications as required
• Must have valid drivers' license with acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

• Ability to observe details on a computer monitor
• Constant operation of a computer
• Communicate effectively over phone and through electronic messaging
• Extended periods of being stationary at desk
• Ergonomic Hazards- IT workers may face ergonomic issues due to prolonged computer use
• Chemical Hazards- IT environments may involve chemicals (e.g., cleaning products, fluids)
• Electrical Hazards- Exposure to live wires, faulty equipment, or electrical shocks can occur
• Physical Hazards- Tripping over cables, lifting heavy equipment, or working in confined spaces pose risks
• Psychosocial Hazards- Stress, long hours, and tight deadlines can impact mental health

We provide reasonable accommodation for employees with disabilities to enable them to perform the essential functions of the job. If you require accommodation, please let us know.

COMPENSATION AND BENEFITS:

• Competitive salary
• Discretionary bonuses
• Benefit package offers: Medical, HSA, Dental, Vision, Accident, Hospital, Critical Illness plus company paid Life Insurance, Long/Short Term Disability and Contribution to 401k
• Paid Time Off accrual plus 8 paid holidays
• Access to onsite fitness center with full locker rooms at no cost to employee
• Employee only walking path through nature preserve
• Onsite cafeteria
• Team events and socials
• Long term career opportunities
• Convenient location with easy access to highways 36, 494 and 694 and free parking

The duties, responsibilities, and activities assigned to this role may change at any time, with or without notice.

Impact Group is an Equal Opportunity Employer and prohibits discrimination based on a protected class, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.