Manager, Student Success

Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a welcoming, inclusive, respectful, and safe environment where everyone belongs. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women, Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons.

Job Title:

Manager, Student Success
Administration

Position Status:

Permanent, Full-time
Non-Union

Department:

Student Success and Wellbeing

Supervision Received:

Director, Student Success and Wellbeing

Supervision Exercised:

Student Success Navigators

Academic Success Advisors

Anishinaabe Student Success Advisor

Student Services Coordinator

Coordinator, Learning Centre and Accessibility Services

Learning Strategist/Assistive Technologist

Accessibility Advisor

Student Assistants (when applicable)

Location:

Sault Ste Marie

Number of Positions:

1

PRIMARY FUNCTIONS:

A.

Student Success Operations Management

60%

B.

Strategic Planning and Development

30%

C.

Other Duties

10%

TOTAL

100%

Reporting to the Director of Student Success and Wellbeing, the Manager, Student Success, is responsible for managing the team, ensuring the delivery of holistic student support services, and implementing strategic initiatives to enhance student success, retention, and wellbeing. This role involves developing and executing plans to meet institutional strategic objectives, including improving student enrolment, retention, and graduation rates.

In addition to overseeing operations, the incumbent will ensure that the Student Success team provides equitable, diverse, and culturally appropriate support to a growing and diverse student population. Collaboration with internal departments to enhance academic support services and community outreach will be crucial. Effective resource management and continuous assessment of services will be key responsibilities, aimed at creating a safe, welcoming, and inclusive environment for all students.

RESPONSIBILITIES:

Student Success Operations Management (60%)

• Oversee daily operations of Student Success services in the areas of Academic Success Support, Learning Centre, and Accessibility Services
• Manage, mentor, and train a team of Student Success staff to ensure impactful, cohesive, equitable, and inclusive operations rooted in cultural safety to support students.
• Manage, review and revise the delivery of integrated holistic support services guided by the Special Mission and the Strategic Directions and Priorities.
• Collaborate with internal departments to promote the Student Success services and programming and increase student engagement to improve student satisfaction, retention and graduation rates.
• Develop and oversee peer mentorship programs and targeted initiatives for equity-deserving populations.
• Collaborate with a variety of internal departments including but not limited to: Student Life, Anishinaabe Academic Resource Centre, Library Services, Career Services, EDI Office, the Office of the Registrar, Student Accounts, and Algoma University Student Unions (AUSU and SASA) to provide diverse and inclusive student support.
• Support the Director by identifying and addressing risks and challenges related to service execution and planning.
• Plan and support the professional development of staff members.
• Act as on site contact for student's wellness needs, specific to the campus.

Strategic Planning and Development (30%)

• Provide and execute strategic recommendations and solutions to continuously improve our services, processes and policies by analyzing data and feedback collected by students, faculty and staff.
• Track strategic targets and provide regular updates to the team.
• Implement strategies to enhance workflow and increase student satisfaction, utilizing data-driven decision-making.
• Collaborate with Academic Departments to coordinate academic needs and support and provide necessary training regarding academic policies and procedures.
• Network with community partners and agencies to promote holistic support for students and establish community connections.
• Research and implement programs that aid student transitions into academic programs and career goals after the university, working with internal departments and partners.

Other Duties 10%

• Other duties as assigned.

WORKING CONDITIONS:

Physical Effort

Minimal

Physical Environment

Sensory Attention

Minimal

Moderate

Mental Stress

Considerable

MINIMUM QUALIFICATIONS

• Undergraduate degree in Education, Social Sciences, Leadership, or Business, with a minimum of (5) five years of progressive leadership and supervisory experience in a relevant field, including post-secondary education, or social work, or an equivalent combination of education and experience is required.
• Minimum three (3) years of experience working with post-secondary students.
• Certifications in Mental Health Response Training (e.g., Non-Violent Crisis Intervention, ASIST, MHFA, SafeTalk) required.
• Experience in developing student support programs for diverse individuals, recognizing the diversity of experience in gender identity, sexuality, race, age, class, family status, ability, Indigeneity, immigration status, language, religion, ethnic origin, and intersecting identities operating from a cultural safety lens.
• Demonstrated ability to assess diverse student needs (academic, emotional, and social).
• Experience with community agencies and partners.
• Experience managing diverse teams and familiarity with cultural competencies and protocols.
• Experience with developing and assessing academic support programming.
• Academic Advising or Leadership training preferred.
• Knowledge of Ontario post-secondary education system and trends.
• Excellent communication and organizational skills.
• Ability to lead new programming development.
• Familiarity with G-Suite and student record systems.

Salary Scale:

$91,863 to $114,829 annually.

To apply for this position please submit a resume and cover letter HERE no later than 4:00 p.m. on October 15, 2024.

Algoma University is strongly committed to fostering diversity and inclusivity within our community and is an equal-opportunity employer. The university invites and encourages applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Algoma University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.