Program Director

Responsibilities:

Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards and client needs safely and effectively. He/she oversees all aspects of the program including clinical and operational staff.

• Develops, implements, assesses, and evaluates program policies, practices, and procedures and ensures that performance-based incentives and all other goals of the program are met.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant, and other staff, as appropriate, on work assignments and community resources.
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across programs.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assesses staff training needs and coordinates the delivery of training.
• Oversees the maintenance of facility, and ensures compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four-hour basis.

• Monitors fiscal operations, and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensures reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.

Qualifications

• Master's Degree in Social Work, Psychology, or other related field required. LMSW preferred.
• Five years of experience working with mentally ill/MICA adult population; including five supervisory and administrative experience.
• Experience working in an SRO or any residential program setting is preferred. Familiarity with programs relevant to funding source regulations is required.
• Valid driver's license a plus.
• Experience with homeless, person living with a mental health condition, and substance abuse populations preferred.
• Strong written and verbal communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple projects.
• Strong budget and fiscal management skills.
• Strong computer skills and experience with Microsoft Word and Excel. Experience with AWARDS preferred.