Client Technology Solutions Manager

Client Technology Solutions Manager
Tampa, FL (2 days onsite - Hybrid)
12 months
Web Cam Interview

$60-65/Hr on W2

Experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.

Job Description

• We are seeking a Client Technology Solutions Manager with a strong background in financial services, technology aptitude and a passion for delivering innovative solutions.
• This role is client-facing and focused on solving complex problems by working collaboratively with senior stakeholders, both internally and externally.
• You will manage programs that define data driven solutions, drive change, and business re-engineering though best in class, end to end solutions.
• This role may suit an individual with strong experience in, Technology Product Delivery Management, Client Relationship Management and Service, Change Management and Program Management.
• The individual should have significant experience of Securities Services (Asset Management) particularly Custody and Fund Servicing with a broader of understanding of the entire Investment Lifecycle.

The key responsibilities of this role are to:

• Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions.
• Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results.
• Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.
• Program Management : Drive program success from initiation through execution, ensuring that goals, timelines, and deliverables are met.
• Business Re-Engineering : Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements. You will need to develop a deep understanding of internal products, architecture, and capabilities to define the most effective end to end solutions for clients aligned with strategic objectives.
• Stakeholder Management : Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.
• Technology Focus : Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process.
• End-to-End Delivery : Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Basic Qualifications

• Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas.
• Ability to drive holistic operational processes and cross product technical solutions across product areas.
• Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
• Proven Project management skills focused on technical solutions delivery.
• Operate with a product and solutions mindset.
• Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
• Must possess highly professional presence. Excellent communication and relationship-building skills.
• Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
• Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
• Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
• Ability to plan and host key reviews with clients, managing the agenda and ensure both and the client views are represented.
• Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.

Preferred Qualifications

• Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
• Ability to critically analyze data and processes to identify issues, root causes and corrective actions.
• Strong organizational skills - for self and with the ability to get the best from others.
• delivery-focused approach with a high level of attention to detail.
• Demonstrated ability to manage multiple, strategic client relationships in a client facing role.
• Familiarity with big data concepts, data integration platforms such as Snowflake and APIs.
• Knowledge of Aladdin platform, including its capabilities and workflows.
• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
• Strong attention to detail, follow-through and results oriented.
• Familiarity with digital transformation and enterprise solutions.
• Experience with agile methodologies and tools.
• Honed consulting, influence, and negotiation skills to achieve desired