Customer Success Manager
Apply NowCompany: Sage Group plc
Location: Atlanta, GA 30349
Description:
Job Title Customer Success Manager Job Description We are looking for a Customer Success Manager (CSM) to join the Customer Success team of our Sage Accounts Receivable Automation product. As a Customer Success Manager, you are a critical part of the team, ensuring that customers are successful from the moment they launch our products. You will serve as a trusted advisor and strategic partner to customers who lean on Sage for guidance on how to rethink how they manage their accounting processes today. You'll do this by driving adoption and ensuring that customers realize value from their partnership with us.
*Ability to work EST hours is required*
*This is a hybrid role: 2 days/week in office* Key Responsibilities RESPONSIBILITIES
Proactively manage the success of a portfolio of customers to ensure that they are realizing consistent value from their Sage partnership
Build and foster relationships with your portfolio of customers
Drive adoption and build confidence in the new process they are designing
Collaborate with partner, support, product, and engineering teams to address customer concerns and manage expectations
Consult with customers regularly to check in on progress and uncover ways to deepen their relationship with Sage
Own outcomes of your portfolio of customers including revenue and customer retention
Demonstrate enthusiasm about the opportunity to help customers on a day-to-day basis
QUALIFICATIONS
2+ years experience in a Customer Success role
Demonstrated ability to manage a large portfolio of SMB and mid-market customers across various points of their customer journey
Excellent written and verbal communication skills
Organized with a high degree of attention to detail and follow-through
Self-motivated and able to be proactive in solving problems
Ability to work both independently and with a team
Process-oriented with comfort using systems to track and report on customer activities
Aptitude for learning software with comfort at a fast pace of learning on the job
BONUS POINTS
Prior experience working at a SaaS company, especially one that is driven by product-led growth
Prior experience using a Customer Success Management System such as Gainsight, Totango, ChurnZero, etc.
Accounting background, Accounts Receivable, and collection experience highly desirable
Experience working with ERP systems
Plenty of perks:
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it's like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software Function Customer Operations Country United States Office Location Atlanta;Lawrenceville Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted] .
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
*Ability to work EST hours is required*
*This is a hybrid role: 2 days/week in office* Key Responsibilities RESPONSIBILITIES
Proactively manage the success of a portfolio of customers to ensure that they are realizing consistent value from their Sage partnership
Build and foster relationships with your portfolio of customers
Drive adoption and build confidence in the new process they are designing
Collaborate with partner, support, product, and engineering teams to address customer concerns and manage expectations
Consult with customers regularly to check in on progress and uncover ways to deepen their relationship with Sage
Own outcomes of your portfolio of customers including revenue and customer retention
Demonstrate enthusiasm about the opportunity to help customers on a day-to-day basis
QUALIFICATIONS
2+ years experience in a Customer Success role
Demonstrated ability to manage a large portfolio of SMB and mid-market customers across various points of their customer journey
Excellent written and verbal communication skills
Organized with a high degree of attention to detail and follow-through
Self-motivated and able to be proactive in solving problems
Ability to work both independently and with a team
Process-oriented with comfort using systems to track and report on customer activities
Aptitude for learning software with comfort at a fast pace of learning on the job
BONUS POINTS
Prior experience working at a SaaS company, especially one that is driven by product-led growth
Prior experience using a Customer Success Management System such as Gainsight, Totango, ChurnZero, etc.
Accounting background, Accounts Receivable, and collection experience highly desirable
Experience working with ERP systems
Plenty of perks:
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it's like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software Function Customer Operations Country United States Office Location Atlanta;Lawrenceville Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted] .
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/