Operations Task Lead

Description:

HumanTouch is seeking an Operations Task Lead in San Antonio, TX to join a team of professionals to provide Help Desk, Network Operations, Network Engineering and Cybersecurity Support for the US Army. You will be responsible for providing senior level technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing, and maintaining large communications networks.

Responsibilities include:

• Monitor complex technical control facility hardware and software, either on-premises or cloud-based. You will also be responsible for interfacing with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.
• Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions.
• Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.
• Perform system-level configuration of products including determination of software, hardware, OS, and other platform specifications, either with on-premises equipment or IaaS/PaaS/SaaS cloud components.
• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, Wi-Fi (IEEE 802.11) management and support, operating systems programming, system security policy procedures, and cloud operations.
• Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.

• Monitor and respond to NIPRNET and SIPRNET hardware, software, network, and cloud platform problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations.

• Utilize software and hardware tools and identify/diagnose complex problems and factors affecting network performance.
• Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
• Manage the system vulnerability identification and resolution process in order to support network accreditation process.

Work Experience Requirements:

• 6 years of supervisory experience.
• Have detailed understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years.
• Have a detailed understanding of the configuration, management, and use of security information and event management (SIEM) software, to include properly reacting to SIEM events.
• Minimum of 5 years of firsthand experience operating network security devices to include Cisco integrated services routers (ISR).
• Knowledge of Computer Systems Administration
• Be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA firewalls and intrusion prevention systems(IPS).

Education, Certification, and other Requirements:

• Bachelor's degree in an IT related field
• Shall be a U.S. Citizen.
• Must possess an active U.S. DoD Top Secret clearance.
• Shall possess DOD 8570.01-M baseline certification required for Information Assurance Technician (IAT) Level II; Comp TIA Security Certification (or equivalent).