Customer Support Engineer (Routing & Switching)

• Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems
• Submits complete and correct bug reports in area of expertise.
• Interacts across TAC teams and development teams at peer level.

Required Skills:

• Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
• Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
• Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
• Ability to handle critical customer issues/problems.
• Able to determine problems and deliver known solutions with a high level of customer satisfaction.
• Ability to determine root cause and resolution for previously unknown problems.
• Good verbal communication skills.

If you are interested in this job listed here, please e-mail your detailed resume to [redacted] for immediate consideration for qualified candidates.