Director of Residential Services

Director of Residential Services

Position Overview:

The Director of Residential Services will oversee five cottages on campus. The Director will continue to develop the program offered to residents, including individualized plans for youth as well as strong daily family involvement. The Director of Residential Services will partner with all other departments and school designees to ensure service excellence and successful outcomes.

Agency Wide Duties And Responsibilities:

• Supports the mission, vision, and philosophy of Graham Windham. Complies willingly with all organizational policies and procedures. Ensures all staff are also compliant with policies and procedures.
• Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
• Supports and facilitates positive interaction with others by supporting Graham's Pillars (Respect, Grow, Thrive, Lead).

Position Specific Duties and Responsibilities:

Essential Duties:

• Responsible for the day to day program 24/7, 365 days a year. This includes all program components except allocated school time.
• Ensures parents and families are integral program partners.
• Develops youth activities and programming that helps youth build skills.
• Expects Collaborative Problem Solving to be the way staff work with youth. Is fully involved in the implementation process and fidelity to the model.
• Responsible for youth behavior management and the development/maintenance of a safe and supportive living/teaching/learning environment.
• Responsible for all program staff development. Provides coaching and supervision for five Cottage Managers.
• Ensures regulatory compliance.
• Is expected to set a positive tone and work with colleagues to build a culture that is supportive and engaging of youth
• Carries out progressive coaching when staff are not meeting basic responsibilities and celebrates staff who excel in their positions.
• Monitors and continues to develop systems to promote youth responsibility for their own behavior and to encourage a positive peer culture.
• Conducts appropriate follow-up investigations on critical incidents involving cottage residents and/or staff.
• Leads multidisciplinary team meetings and works collaboratively to ensure positive outcomes for youth, staff, and families.

Related Duties:

• Provides Campus-wide coverage as assigned and is actively involved in monitoring and enforcing the norms and expectations on Campus at all times.
• Demonstrates involvement in Campus-wide initiatives in order to develop a structured, safe and productive program.
• Promotes the Continuous Quality Improvement (CoQI) process by identifying opportunities for process improvement and providing data for outcome measure reporting as needed.
• Generates correspondence, administrative reports and related documentation as assigned.
• Attends and participates in administrative/staff/committee meetings as assigned.
• Facilitates other projects as assigned.
• Within departmental parameters, exhibits customer service, decision-making and problem-solving skills.
• Effectively prioritizes and coordinates job tasks for maximum productivity.
• Serves on the Campus Leadership Team and participates in the agency-wide Director's meetings

Position Qualifications:

• Master's degree in a related field is preferred. Experience in residential leadership may be substituted year-for-year for higher education.
• Significant and successful residential experience at the supervisory or director level and/or demonstrated leadership experience in youth development and programming.
• Must possess a valid state driver's license. (At least one must possess or be able to obtain a commercial driver's license).

Competencies & Trait:

• Demonstrated appreciation of learning environments. Willing and able to set high educational expectations consistent with the upper limits of each youth's promise and potential.
• Demonstrated clinical understanding, including setting behavioral goals and supporting relationship-building with youth.
• Demonstrated support of the "Kids Do Well if They
• Demonstrated ability to engage youth and families.
• Collaborates with and supervises staff ensuring that they maintain responsibility for the particular requirements of their positions.
• High energy and hands on. Highly responsive to needs of campus at all times.

Physical and Sensory Requirements:
Ability to read, write and converse in English.
Ability to communicate with staff, residents, families, vendors, support agencies and others.
Ability to remain calm and composed under stress.
Bending, lifting, grasping, fine hand/eye coordination, pushing/pulling, prolonged sitting/standing.
Ability to respond to telephones and other auditory stimulation.
Ability to discriminate color.
Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).
Ability to evaluate/interpret information and make independent judgments/decisions.
Ability to practice therapeutic crisis intervention methods.

EOE