AAM - Service Advisor - Audi Albany
Apply NowCompany: RT Holdings
Location: Latham, NY 12110
Description:
Description:
Join our team assisting Audi customers with their service needs. Audi is a respected brand of automobile.
Job Duties Include:
- Initiating services by listening to the customer's description of their vehicles issues/symptoms while clarifying descriptions
- Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records
- Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO's) into service databases
- Updating job knowledge by participating in training and keeping abreast of manufacturers' publications
- Enhancing the group's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Requirements:
- At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience
- Valid, insurable driver's license and ability to pass a background check
- Experience or certification with specific manufacturer is a bonus
- Professional appearance and demeanor with a positive attitude
Additional Info:
This position offers an excellent benefits package which includes paid time off and holidays, Cigna health insurance, Lincoln dental, vision and supplemental benefits like accident, hospital and life insurance, a 401(K) retirement plan
with company matching, plus service and vehicle discounts! Salary $650 per week plus weekly incentives.
Salary $650 per week plus incentive. Total compensation could be $75000 to $90000 per year.
Join our team assisting Audi customers with their service needs. Audi is a respected brand of automobile.
Job Duties Include:
- Initiating services by listening to the customer's description of their vehicles issues/symptoms while clarifying descriptions
- Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records
- Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO's) into service databases
- Updating job knowledge by participating in training and keeping abreast of manufacturers' publications
- Enhancing the group's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Requirements:
- At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience
- Valid, insurable driver's license and ability to pass a background check
- Experience or certification with specific manufacturer is a bonus
- Professional appearance and demeanor with a positive attitude
Additional Info:
This position offers an excellent benefits package which includes paid time off and holidays, Cigna health insurance, Lincoln dental, vision and supplemental benefits like accident, hospital and life insurance, a 401(K) retirement plan
with company matching, plus service and vehicle discounts! Salary $650 per week plus weekly incentives.
Salary $650 per week plus incentive. Total compensation could be $75000 to $90000 per year.