Business Development Manager, Car Rental

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Location: Norwalk, CA 90650

Workplace Type: Hybrid

In this role, you'll get to

• To develop procurement strategies that are inventive and margin-contributing and screen reliable and competitive vendors in the local market;
• To build and maintain vendor relationships and secure advantageous terms, competitive and stable supply, and acquire campaigns from vendors based on data forecast and analysis.
• To assist and push the launch of vendor resources and campaigns, including but not limited to the relevant communication on possible training, campaign requirements, and system configuration that may be involved in the process;
• To handle escalated complaints from the service team: work closely with the customer service department to handle or provide assistance on escalated complaints. Capable of drawing inferences from one instance, summarizing specific cases, and output service improvement plans.

What You'll Need to Succeed

• Valid working authorization in the U.S. (no sponsorship)
• Bachelor's degree or above, fluent in English both oral and written
• Strong sense of responsibility, good communication skills
• A minimum of 3 years of working experience in a position within car rental companies
• Strong logical thinking capability and data analysis capability, good learning ability, and resource integration abillity

What We Provide

The annual base range for this position is $110,000 - $150,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate's qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future.

• Medical, Dental, and Vision plans
• 401(k) and company match
• Public Holidays
• Sick Leave
• Paid Time Off

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and the global job rotation program enables you to pursue a global career path and make a global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!