Incident Manager - Philadelphia, PA
Apply NowCompany: Georgia IT, Inc.
Location: Philadelphia, PA 19120
Description:
Incident Manager
Location: Philadelphia, PA (PA, NY, NJ, MD, VA)
Position Type: Contract
Rate: DOE
USC, GC and EAD preferred
Need someone Very Technical:
Linux exp is great, but this group uses a lot of Splunk and Networking tools.
A typical Incident Manager does not work well with this environment. This person will need to own triaging and incidents and needs to be hands on technical.
Scripting skills is a bonus
Soft Skills:
Taking initiative, having driven, having some type of leadership background and someone who can take ownership of a problem.
Education and Experience:
Location: Philadelphia, PA (PA, NY, NJ, MD, VA)
Position Type: Contract
Rate: DOE
USC, GC and EAD preferred
Need someone Very Technical:
Linux exp is great, but this group uses a lot of Splunk and Networking tools.
A typical Incident Manager does not work well with this environment. This person will need to own triaging and incidents and needs to be hands on technical.
Scripting skills is a bonus
Soft Skills:
Taking initiative, having driven, having some type of leadership background and someone who can take ownership of a problem.
Education and Experience:
- Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience is required.
- Typically has 10+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions and strong understanding of ITIL and Incident Management practices.
- Experience with monitoring technologies.
- Experience working in a large (1000+ server) and complex operations environments.
- Responsible for working with offshore teams to assure that incident management steps are performed
- Documenting Training, Triage and SOP's for IP Video projects
- Technical Incident management for the production support team