BPS Delivery Manager-Sharonville, OH
Apply NowCompany: Georgia IT, Inc.
Location: Cincinnati, OH 45241
Description:
BPS Delivery Manager
Location: Sharonville, OH
Fulltime
Salary plus benefits
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Primary Skills
Generic Managerial Skills
Location: Sharonville, OH
Fulltime
Salary plus benefits
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time
Primary Skills
- Advanced computer skills
- CEM Operations knowledge
- 8-10 yrs.
- Coordination and Supervision : Inter-team coordination, manage and monitor the daily operations
- Best Practices: Improve processes and strive for automation in support of organizational goals. Formulate and implementation of these processes and monitor for adherence
- Financial: Review financial statements and data to improve profitability. Govern the forecasting and budgeting with strategic plans
- Customer Orientation: Manage customer with continuous connect while adhering to required KPIs, Weekly/Monthly/Quarterly status update.
- Communication: Monitor, manage and improve the efficiency of daily support services by engaging with the team. Lead by example with people management skills
Generic Managerial Skills
- People Management, Forecasting and budgeting