Service Transformation Domain Consultant
Apply NowCompany: Tephra Inc.
Location: Detroit, MI 48228
Description:
Description:
Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant.
Work in multiple transformation engagements in a client facing role
Move relationships up the value chain through domain alignment of IT
Provide thought leadership in creating solutions for key customers
Bring industry leading practices and guide customers on business-relevant industry trends
Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage
Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage
8 to 12 years' experience including
o 8-10 years' experience managing Service-Centric Functional Business Area(s)
o 2 years' experience leading Service Management process assessment, development and optimization projects
o 2 years' experience in new offering development and innovation
Responsibilities:
Work with business stakeholders to understand business requirements and create requirements specification documents
Own work-streams within a large assignment. Lead smaller teams on different modules.
Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations
Contribute in RFP responses
Make presentations to Clients on industry challenges and customer specific solutions
Make presentation in industry forums and events
Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
Qualifications:
Experience in executing consulting engagements is desired
Bachelor's degree required
Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint
Relevant product and BPM tool certifications
Years of experience required for position: 8-12 years
Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant.
Work in multiple transformation engagements in a client facing role
Move relationships up the value chain through domain alignment of IT
Provide thought leadership in creating solutions for key customers
Bring industry leading practices and guide customers on business-relevant industry trends
Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage
Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage
8 to 12 years' experience including
o 8-10 years' experience managing Service-Centric Functional Business Area(s)
o 2 years' experience leading Service Management process assessment, development and optimization projects
o 2 years' experience in new offering development and innovation
Responsibilities:
Work with business stakeholders to understand business requirements and create requirements specification documents
Own work-streams within a large assignment. Lead smaller teams on different modules.
Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations
Contribute in RFP responses
Make presentations to Clients on industry challenges and customer specific solutions
Make presentation in industry forums and events
Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
Qualifications:
Experience in executing consulting engagements is desired
Bachelor's degree required
Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint
Relevant product and BPM tool certifications
Years of experience required for position: 8-12 years