Help Desk Manager
Apply NowCompany: Beat
Location: Rock Island, IL 61201
Description:
Job Title: Help Desk Manager
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles and Responsibilities:
Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))
Clearance: Secret
Certifications: CompTIA Security+CE
Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired
Roles and Responsibilities:
- Minimum six (6) years of experience.
- Plan, direct, and coordinate of the internal information technology help desk.
- Oversee critical production events, targeting and managing trend analysis and metrics reporting.
- Perform administrative management of technical support and queue management.
- Perform extensive customer communication.
- Hire, review, and terminate non-management employees.