Avaya Voice Engineer
Apply NowCompany: Sailotech
Location: Washington, DC 20011
Description:
Company Description
SailoTech is an Enterprise Business Software (ERP, CRM, SCM, BI) consulting company with primary focus on mid-size organizations across industries. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to everyday operations.
Job Description
Position: Avaya Voice Engineer
Location: Washington DC
Duration: 12 Months
F2F required
Qualified candidates will have hands on experience with:
AVAYA Communication Manager
AVAYA Modular Messaging
AVAYA CMS Administration and troubleshooting
AVAYA CMS Supervisor
AVAYA IQ Reports
AVAYA ONE-X
NICE call recording
The candidate will be expected to:
Support & maintain current telecom systems and services in enterprise network
Provide advanced telecom support & admin.
Perform software changes
Assist with installs, upgrades, maintenance
Support beyond moves, adds & changes
Train and mentor telecom help desk members.
Candidate exp with listed skills:
Exp providing Tier 1-3 support for enterprise Avaya network Required 4 years of experience.
Exp managing complex voice projects across all teams Required 4 years of experience.
Exp troubleshooting and problem identification Required 4 years of experience.
Exp working w/ equipment vendors and telecom providers to resolve issue Required 4 years of experience.
Exp monitoring and resolving service requests based on SLAs Required 4 years of experience.
communications skills across many concurrent deployment teams/management Required 4 years of experience.
Knows data & VoIP principles supporting converged voice/data network environ Required 4 years of experience.
Working knowledge of supporting telephony contact center products.Required 4 years of experience.
Avaya systems, CM, MM, CMS, IQ Required 4 years of experience.
Avaya Unified Communications and all adjuncts Required 4 years of experience.
Nice system, and connectivity into other telephony adjuncts.Desired 3 years of experience.
Troubles shoot and diagnose production impacting telephony support applications.Required 4 years of experience.
Interpret system logs, events , isolate failure points.Required 8 years of experience.
understanding of tools and techniques to diagnose telecom problems Required 8 years of experience.
best practices of operating systems, server hardware configs and databases. Nice to Have 5 years of experience.
Expert knowledge or certification of Avaya's Architecture software and hardware Desired 3 years of experience.
Understanding of VoIP protocols, QoS standards and policies. Desired 3 years of experience.
Working knowledge of Modular Messaging 5.x. Required 5 years of experience.
Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience.
Knowledge of Cisco IP Platform and Cisco UC solution High desired 3 years of experience.
Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS High desired 5 years of experience.
Strong working exp. with AES, AAR/ARS Required 4 years of experience.
Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Cente Required 4 years of experience.
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience.
Knowledge or certification of Avaya's Architecture software and hardware Desired 3 years of experience.
Proven experience with Avaya CMS and IQ reporting Required 4 years of experience.
Familiarity with SIP Solutions Highly Desired 3 years of experience.
Strong customer consulting experience Required 4 years of experience.
Knowledge and experience with converged infrastructure Behavior Characteristic Required 4 years of experience.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
SailoTech is an Enterprise Business Software (ERP, CRM, SCM, BI) consulting company with primary focus on mid-size organizations across industries. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to everyday operations.
Job Description
Position: Avaya Voice Engineer
Location: Washington DC
Duration: 12 Months
F2F required
Qualified candidates will have hands on experience with:
AVAYA Communication Manager
AVAYA Modular Messaging
AVAYA CMS Administration and troubleshooting
AVAYA CMS Supervisor
AVAYA IQ Reports
AVAYA ONE-X
NICE call recording
The candidate will be expected to:
Support & maintain current telecom systems and services in enterprise network
Provide advanced telecom support & admin.
Perform software changes
Assist with installs, upgrades, maintenance
Support beyond moves, adds & changes
Train and mentor telecom help desk members.
Candidate exp with listed skills:
Exp providing Tier 1-3 support for enterprise Avaya network Required 4 years of experience.
Exp managing complex voice projects across all teams Required 4 years of experience.
Exp troubleshooting and problem identification Required 4 years of experience.
Exp working w/ equipment vendors and telecom providers to resolve issue Required 4 years of experience.
Exp monitoring and resolving service requests based on SLAs Required 4 years of experience.
communications skills across many concurrent deployment teams/management Required 4 years of experience.
Knows data & VoIP principles supporting converged voice/data network environ Required 4 years of experience.
Working knowledge of supporting telephony contact center products.Required 4 years of experience.
Avaya systems, CM, MM, CMS, IQ Required 4 years of experience.
Avaya Unified Communications and all adjuncts Required 4 years of experience.
Nice system, and connectivity into other telephony adjuncts.Desired 3 years of experience.
Troubles shoot and diagnose production impacting telephony support applications.Required 4 years of experience.
Interpret system logs, events , isolate failure points.Required 8 years of experience.
understanding of tools and techniques to diagnose telecom problems Required 8 years of experience.
best practices of operating systems, server hardware configs and databases. Nice to Have 5 years of experience.
Expert knowledge or certification of Avaya's Architecture software and hardware Desired 3 years of experience.
Understanding of VoIP protocols, QoS standards and policies. Desired 3 years of experience.
Working knowledge of Modular Messaging 5.x. Required 5 years of experience.
Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience.
Knowledge of Cisco IP Platform and Cisco UC solution High desired 3 years of experience.
Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS High desired 5 years of experience.
Strong working exp. with AES, AAR/ARS Required 4 years of experience.
Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Cente Required 4 years of experience.
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience.
Knowledge or certification of Avaya's Architecture software and hardware Desired 3 years of experience.
Proven experience with Avaya CMS and IQ reporting Required 4 years of experience.
Familiarity with SIP Solutions Highly Desired 3 years of experience.
Strong customer consulting experience Required 4 years of experience.
Knowledge and experience with converged infrastructure Behavior Characteristic Required 4 years of experience.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.