CareersOperationsIT Service Delivery Manager

At IMPACT, we're building a team that values excellence and believes in delivering an exceptional experience to our clients. As Service Manager, you play a key role in ensuring our operations team exceeds expectations and maintains the outstanding service that defines IMPACT.

Goals:

• Design the systems and customer experience to improve upon and maintain individual and overall profitability per Client.
• Design, deliver and uphold excellent customer service using training and systems improvement.
• Obtain high team member satisfaction and loyalty via training, leadership, personal and professional growth.
• Support annual and ongoing certifications and professional development for our technical team.

Experience:

• 2 years of experience leading or managing teams (IT industry knowledge is a plus)

Skills:

• Leadership
• Customer Service Focus
• Ambitious and Driven
• Assertiveness
• Go-Getter Attitude
• Strong Computer Skills
• Proactive Thinking
• Strategic Mindset

Responsibilities:

• Ensure tasks are completed efficiently
• Lead team development and day-to-day operations
• Meet service department metrics
• Achieve project initiatives for clients
• Fulfill internal staff metrics
• Identify areas for improvement and drive growth projects
• Maintain compliance standards
• Enhance system efficiency
• Support team development and leadership
• Resolve customer and internal team issues
• Tackle projects/tasks directed by the CEO
• Drive scheduling and initiatives

Compensation

• Base Salary - Range: $80k-$95k
• Bonus Pay for Quarterly Metrics
• Commission Pay for any Management Incentives
• Paid Training and Certifications

Benefits

• Group medical/vision/dental/life insurance
• Paid vacation, holidays
• 401k, plus company matching
• Training & Certifications

Hours

• 8AM- 5PM
• Monday - Friday

If you're ready to contribute to a welcoming team and make a positive IMPACT, we'd love to hear from you.

Explore more about us at impacttg.com.