Manager - Audio, Visual and Conferencing Technology

Summary:

The Audio, Visual, Conferencing Technology Manager is responsible for the selection, implementation, maintenance and technical support of presentation and conference center technology, video and Web-conferencing technology, videography and video editing services, technology-enabled event planning and other audio visual services. The Manager of Enterprise Multimedia Services is charged with selecting, implementing and operating world-class multimedia systems that ensure a seamless and reliable experience.

Responsibilities:

• Manage the Multimedia Services function.
• Manage the staffing needs which includes, but is not limited to, job design, recruiting, professional development, annual evaluations, salary reviews, performance management and disciplinary action.
• Develop and monitor progress on Multimedia Services performance objectives.
• Establish and monitor metrics and reports for Multimedia Services.
• Establish and maintain mechanisms for identifying and tracking technology problems and resolutions.
• Establish, implement and enforce company policies, standards and procedures associated with testing, requesting and delivery of Multimedia Services.
• Select appropriate Multimedia Services products and service providers; participate in vendor and service provider negotiations; manage vendor and service provider performance.
• Provide input on company space planning and design, focusing on audiovisual-centric spaces such as conference rooms, moot court rooms and training rooms.
• Participate in high-level technology planning for high-profile events.
• Ensure appropriate management of all audiovisual assets.

• Manage the Multimedia equipment lifecycle which includes, but is not limited to, videoconferencing infrastructure, videoconferencing units, sound equipment, projectors and recording equipment.
• Develop orders for all Multimedia equipment.
• Ensure appropriate Multimedia Services content is available to support knowledge base.

• Deliver and maintain appropriate content regarding Multimedia Services on the firm's intranet.
• Maintain Multimedia Services support escalation and contact list for the Service Desk.
• Work with other IT Directors and Managers on strategic initiatives.
• Develop annual Multimedia Services capital budget and relevant individual project budgets; monitor actual to budget performance.
• Maintain high level of current awareness of new technologies and technology trends associated with audio visual and presentation technology.

Requirements:

• 5+ years of experience with technical experience: audio, visual and conferencing technology
• 5+ years of experience managing a team of technical employees
• Experience working with Cisco products, including Cisco CUCM
• Nice to have: experience with Jabber, WebEx, Zoom, Movi, Bluejeans, Skype, Polycom, Route/Switch, Network protocols, firewalls,