Principal Technical Support Engineer
Apply NowCompany: Anywhere, Inc
Location: San Jose, CA 95123
Description:
Company Description
Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.
Job Description
Roles and Responsibilities:
Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
Total 11 to 15 years of work experience
Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.
Minimum 4 years solid support or technical service delivery experience to global customers
Well versed in enterprise product architecture.
Ability to understand and articulate the customer requirement well
Extremely customer focused and excellent at customer management
Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
Be on top of the AA products, offerings and day to day business operations
Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
Provide technical assistance to the team members and help to expedite resolution of customer issues
Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
Participate in a technical discussion with customer
Escalation management
Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
Perform business consulting to propose a solution to meet organization's security practices.
Conduct thorough analysis/consultation of customer's business requirement
Qualifications
Requirements:
Bachelor's degree in Information Technology, Computer Science or equivalent
Proven working experience in Enterprise Application Technical support
Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
Basic knowledge of Database, VB/Java scripting, Excel macros
Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
Working knowledge of HADR
Strong problem-solving and multi-tasking skills
Excellent client-facing skills
Excellent listening skills
Excellent written and verbal communication skills
Ability to speak and write clearly and accurately
24 x 7 rotating shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.
Job Description
Roles and Responsibilities:
Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.
Total 11 to 15 years of work experience
Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.
Minimum 4 years solid support or technical service delivery experience to global customers
Well versed in enterprise product architecture.
Ability to understand and articulate the customer requirement well
Extremely customer focused and excellent at customer management
Deal with ambiguity and resolve issues by leveraging the technical and product knowledge
Be on top of the AA products, offerings and day to day business operations
Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.
Provide technical assistance to the team members and help to expedite resolution of customer issues
Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.
Participate in a technical discussion with customer
Escalation management
Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.
Perform business consulting to propose a solution to meet organization's security practices.
Conduct thorough analysis/consultation of customer's business requirement
Qualifications
Requirements:
Bachelor's degree in Information Technology, Computer Science or equivalent
Proven working experience in Enterprise Application Technical support
Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
Basic knowledge of Database, VB/Java scripting, Excel macros
Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
Working knowledge of HADR
Strong problem-solving and multi-tasking skills
Excellent client-facing skills
Excellent listening skills
Excellent written and verbal communication skills
Ability to speak and write clearly and accurately
24 x 7 rotating shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.