Call Center Project Manager - Columbus, OH
Apply NowCompany: Georgia IT, Inc.
Location: Columbus, OH 43230
Description:
Job Title : Call Center Project Manager
Location : Columbus, OH
Position Type : Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
Requirements:
Bachelor's degree in related field highly preferred
Project Management Professional (PMP) certification required
A minimum of 7 years' experience managing multiple medium/high complexity projects in a matrix resource environment, working with diverse project sponsors across multi-company and business units
Experience influencing and managing project teams without formal direct reporting relationships
Comprehensive knowledge of PMI based project management competency areas and methodologies and experience applying these methods to manage successful projects
Experience with Call Center Operations
Well-versed in IVR Technology
Analytical skills are required to effectively manage activities related to budgeting, forecasting, monitoring, process management, risk management, quality control, reporting and operational efficiencies
Strong oral and written communication skills and experience leveraging these skills to interact with all levels of management
Strong negotiation and influencing skills
High-level understanding of IT infrastructure and application architectures desired
Collaborate with Call center providers on establishing appropriate Service Level
Location : Columbus, OH
Position Type : Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
Requirements:
Bachelor's degree in related field highly preferred
Project Management Professional (PMP) certification required
A minimum of 7 years' experience managing multiple medium/high complexity projects in a matrix resource environment, working with diverse project sponsors across multi-company and business units
Experience influencing and managing project teams without formal direct reporting relationships
Comprehensive knowledge of PMI based project management competency areas and methodologies and experience applying these methods to manage successful projects
Experience with Call Center Operations
Well-versed in IVR Technology
Analytical skills are required to effectively manage activities related to budgeting, forecasting, monitoring, process management, risk management, quality control, reporting and operational efficiencies
Strong oral and written communication skills and experience leveraging these skills to interact with all levels of management
Strong negotiation and influencing skills
High-level understanding of IT infrastructure and application architectures desired
Collaborate with Call center providers on establishing appropriate Service Level