Manager-Service Delivery MAHIN-JOB-33601

Manager-Service Delivery MAHIN-JOB-33601

Servicenow Technical Delivery Manager

Should be from Austin TX / Santa Clara CA Location

Salary up to $160 K / Annum

ServiceNow Technical Delivery Manager - Deep knowledge of overall ServiceNow Platform and various ServiceNow Modules, Products(ITSM, ITOM/Discovery, HRSD, CSM etc.). Able to work across platform with various stakeholders.

• Responsibilities may include the following.

• Provides direction & oversight, server as an escalation point to resolve any issues.

• Plan & Defines Project Scope, establishing measurable goals.
• Establishes Project timelines and delivers project on schedule, within budget.
• Manage risk & opportunities.
• Tasks ownership of issues and works towards resolution.

• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Facilitate productivity by ensuring that the team has tools to succeed.
• Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.

• Skills may include following.

• Deep knowledge of overall ServiceNow Platform and various ServiceNow Modules, Products
• Knowledge in ServiceNow Architecture
• Understand the business needs and the needs to standardize processes and build this into the design.
• Highly organized and inherent ability to multitask
• Team leader and consensus builder
• Excellent communicator
• Ability to rapidly identify and resolve issues.
• Possess sound technical foundation and working knowledge of ServiceNow platform & applications.
• Gather & evaluate user requirements.

• Recommended Trainings

• ServiceNow Certifications

• Certifications

• Project Management Certifications