General Manager
Apply NowCompany: JustFoodForDogs
Location: Seattle, WA 98115
Description:
General Manager
Job Summary
Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The General Manager is responsible for the overall performance of the JustFoodForDogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. The General Manager is responsible for the success and results of the day to day functions while encouraging teamwork and efficiency of the kitchen. Our ideal applicant is a leader capable of multitasking, managing time and a team of employees, while overseeing both sales and kitchen operations to independently make key decisions. Importantly, they love dogs and cats!
Key Responsibilities
Team members
Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members
Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business
Ensure kitchen and front end are in high quality standards
Serve as a role model for company values and protocols, setting the tone for culture within the store
Sales/Customer Service
Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions
Manage Team Leads and Ensuring they maintain effective merchandising and product display
Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers
Marketing
Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic
Operations
Ensure staff adheres to safety, cleanliness and product quality standards.
Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution
Finance
Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
Manage, monitor and ensure the secure handling of cash
Other:
Effectively implement strategic initiatives
Know and work by the company's mission to create an effective teamwork environment
Provide weekly and monthly performance reporting packages
Competencies and Qualifications
Ability to manage, build, lead and motivate effective teams
Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask
A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience
Clear, concise written and verbal communications
Analytical and problem-solving skills
Attention to detail
Comfort with change (as we are a rapidly growing business)
Education and/or Experience
At least one year of experience as a General Manager or Assistant General Manager within the retail industry
Preferred: Bachelor's Degree
Who We Are
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have 13 locations in LA, Orange County and San Diego with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.
Job Summary
Love Dogs? Crazy about Cats? We are looking for like-minded individuals to help feed more dogs and cats JustFoodForDogs. The General Manager is responsible for the overall performance of the JustFoodForDogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. The General Manager is responsible for the success and results of the day to day functions while encouraging teamwork and efficiency of the kitchen. Our ideal applicant is a leader capable of multitasking, managing time and a team of employees, while overseeing both sales and kitchen operations to independently make key decisions. Importantly, they love dogs and cats!
Key Responsibilities
Team members
Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members
Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business
Ensure kitchen and front end are in high quality standards
Serve as a role model for company values and protocols, setting the tone for culture within the store
Sales/Customer Service
Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions
Manage Team Leads and Ensuring they maintain effective merchandising and product display
Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers
Marketing
Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic
Operations
Ensure staff adheres to safety, cleanliness and product quality standards.
Manage and approve supply replenishment orders (e.g., marketing materials, ingredients).
Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution
Finance
Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
Manage, monitor and ensure the secure handling of cash
Other:
Effectively implement strategic initiatives
Know and work by the company's mission to create an effective teamwork environment
Provide weekly and monthly performance reporting packages
Competencies and Qualifications
Ability to manage, build, lead and motivate effective teams
Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask
A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience
Clear, concise written and verbal communications
Analytical and problem-solving skills
Attention to detail
Comfort with change (as we are a rapidly growing business)
Education and/or Experience
At least one year of experience as a General Manager or Assistant General Manager within the retail industry
Preferred: Bachelor's Degree
Who We Are
Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have 13 locations in LA, Orange County and San Diego with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.