Health and Wellness Director (DON) -VPRX

Summary of Job Function

As the Vice President of Resident Experience, you will foster the human experience. You will collaborate and build strong relationships with clear communication.

Essential Responsibilities for Building People

Deep Knowing

• Build meaningful relationships with residents through Life Memorization, FRAMEs, Assessments, SAGELY
• Build meaningful relationships with team members through 1:1s and presence
• Build relationships with families through presence and family meetings

Go to the Balcony

• Observe to see things clearly
• Separate the emotion from the event
• Develop a response that is well thought out, clear and kind

Biohacker

• Seek to find the best possible solution to health outcomes
• Use creative solutions to support residents and community life
• Use non-pharm approaches when possible

Essential Responsibilities for Building Census

Creates an experience so good the guest can't wait to become residents

Move-in Stay-In

• Residents do not move out due to a negative experience
• Focus on resident's satisfaction
• Equip the team in spotting early warning signs

Regulation Guru

• Keep up to date on all state guidelines, codes and licensure (residency) agreements
• Able to interpret, prepare and assure the team and community is compliant throughout the year
• Ensure team members are working in their scope of practice
• Know your surveyors/regulator

Safety 3rd

• Residents right to choose
• Resident's quality of life is our priority
• Manage expectations

Essential Responsibilities for Building Profit

Maintains the balance between providing a high-quality team member and residents experience, and achieving financial goals

Protect the House

• Follow the 3-part selection process
• No agency in the community
• Assess residents well and often
• Guard the brand

Metric Maven

• Be prepared for annual survey
• QA Reader Focus of Experience Dashboard
• Focus on Team Member turnover
• Knowledge of budget

High Tech High Touch

• Smart Suite
• Rehab equipment
• Electronic Health Record (HER)
• Sagely
• Hug rotations
• Presence & daily touch-points

Required Knowledge, Skills and Abilities

• Excellent people leadership and guest service skills required
• Acute business acumen, knowledge of development, knowledge of marketing and leadership skills that highlight the ability to influence
• Excellent written and oral communication skills
• Innovative and creative self-starter, with the ability to devise solutions to complex problems, and to implement those solutions hands-on
• Highly organized with the ability to plan for, execute and monitor business performance

Education and Experience

• Bachelor's or Associate's degree in Nursing from a three or four-year college or university; or five to seven years related experience and/ or training; or equivalent combination of education and experience preferred.
• 2-3 years' experience work in an administrator role preferred