Telecom Manager - Montvale, NJ

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Company: Georgia IT, Inc.

Location: Montvale, NJ 07645

Description:

Telecom Manager
Montvale, NJ
6 Months (Extension possible )

Duties:
  • Provide day to day support and implementation for all of the below systems:
  • Cisco Unified Communications Manager
  • Nectar Technologies
  • Oracle Clients
  • Cisco Unity Connection
  • Avaya Communication Manager
  • Starfish
  • SIP
  • Cisco Voice Gaterways
  • Audio Codes Devices
  • Cisco PCCE, Calabrio, Finesse
  • Skype for Business Enterprise SErvices
  • Provisioning

Skills:
  • Manager for technical support and implementation in the following: CUCM, Unity Connection, Avaya Communications Manager, Modular Messaging, VG224/204, IP Communicator; Provisioning, Capacity, Cisco Voice Gateways, SRST and call center support including Cisco PCCE, CUIC, Calabrio, Finesse, SIP, Skype for Business Enterprise Services and Nectar technologies.
  • Provides technical training and knowledge base for other team members.
  • Produces documentation for all VoIP, Contact Center and Skype for Business technologies.
  • Working knowledge of CER, Avaya Site administration and RTMT.
  • Responsible for delivery of end results from turnkey solutions.
  • Support for 1st level support as needed.
  • Assist in problem management in regards to voice systems.
  • Research, test and implement new features to help with user productivity.
  • Serve as SME on incidents for voice troubles.
  • Develop and provides training to end users on respective voice services and systems. Supports business customers in the implementation, maintenance and support of all elements of the infrastructure.
  • Responsible for the delivery of end results focused on operational excellence.
  • Research quality of calls for Skype for Business through Nectar technologies.
  • Report on quality of calls for Skype for Business through Nectar technologies.
  • Works independently and leads problem determination efforts requiring assistance from cross functional teams for the most complex situations.
  • Implement changes for change management as applicable for all voice technologies.
  • Maintain Solar Winds database for monitoring purposes.
  • On call rotation.
  • SIP provisioning and submission of orders.
  • SIP reporting and metrics.

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