Collections Lead
Apply NowCompany: SIMCO Electronics
Location: Santa Clara, CA 95051
Description:
Position Overview:
The Collections Lead will lead a collection team to achieve company objectives through coaching, guidance, motivation, counseling, and development to effectively use telephone collection procedures and techniques, and optimally utilize all the collection tools available to collection.
As the Collections Lead you will:
Lead and supervisor Collectors by ensuring collection timelines are followed, monitoring the timeframe between customer contacts and analyzing collector's quality of work.
Review and approve various transactions for waivers, charge offs, adjustments, miscellaneous write-offs and payment schedule change requests
Continually ensure procedures and workflows remain relevant and are within regulatory compliance.
Participate in formal meetings with the AP/AR Manager to ensure employees are compliance with SIMCO's policies and procedures.
Conduct monthly account reviews and telephone monitoring to provide direction and
coaching to the Collectors.
Coordinate and monitor Collector phone availability to ensure that the team provides
excellent service for incoming calls.
Actively collect on high-risk delinquent accounts and handle incoming calls from customers to offer assistance and information.
Respond to customers questions and complaints to provide excellence in service and improve customer retention
The qualified candidate will have experience with the following:
High School Diploma
A minimum of 15 years of experience with credit / collections procedures or practice
The preferred candidate will have experience with the following:
Ability to motivate and develop a team, utilizing strong leadership and mentoring skills
Demonstrate the ability to analyze and make sound, data driven, risk-based decisions
Possess strong written and verbal communication skills
Demonstrated ability to manage multiple tasks and meet critical deadlines
Demonstrate proficiency with Microsoft Windows, Microsoft Word and Microsoft Excel or
equivalent software
What we offer:
1. Full-time, non-exempt position
2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health, child care spending accounts and tuition reimbursement
3. Paid time off with vacation, sick and holiday leave
SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
About Us:
SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: https://www.simco.com
The Collections Lead will lead a collection team to achieve company objectives through coaching, guidance, motivation, counseling, and development to effectively use telephone collection procedures and techniques, and optimally utilize all the collection tools available to collection.
As the Collections Lead you will:
Lead and supervisor Collectors by ensuring collection timelines are followed, monitoring the timeframe between customer contacts and analyzing collector's quality of work.
Review and approve various transactions for waivers, charge offs, adjustments, miscellaneous write-offs and payment schedule change requests
Continually ensure procedures and workflows remain relevant and are within regulatory compliance.
Participate in formal meetings with the AP/AR Manager to ensure employees are compliance with SIMCO's policies and procedures.
Conduct monthly account reviews and telephone monitoring to provide direction and
coaching to the Collectors.
Coordinate and monitor Collector phone availability to ensure that the team provides
excellent service for incoming calls.
Actively collect on high-risk delinquent accounts and handle incoming calls from customers to offer assistance and information.
Respond to customers questions and complaints to provide excellence in service and improve customer retention
The qualified candidate will have experience with the following:
High School Diploma
A minimum of 15 years of experience with credit / collections procedures or practice
The preferred candidate will have experience with the following:
Ability to motivate and develop a team, utilizing strong leadership and mentoring skills
Demonstrate the ability to analyze and make sound, data driven, risk-based decisions
Possess strong written and verbal communication skills
Demonstrated ability to manage multiple tasks and meet critical deadlines
Demonstrate proficiency with Microsoft Windows, Microsoft Word and Microsoft Excel or
equivalent software
What we offer:
1. Full-time, non-exempt position
2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health, child care spending accounts and tuition reimbursement
3. Paid time off with vacation, sick and holiday leave
SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
About Us:
SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: https://www.simco.com