IT Specialist

Davidson Homes is proud to be Certified by Great Place To Work for 2024. The prestigious award is based entirely on what current employees say about their experience working at Davidson. 89% of employees at Davidson said it's a great place to work, compared to 57% of employees at a typical U.S. based company.

Davidson Homes: Pioneering Excellence in Homebuilding Since 2009

Founded on Adam Davidson's vision, Davidson Homes has been redefining what it means to call a place "home" through unparalleled craftsmanship and a personalized homebuying experience. We're not just building homes; we're crafting communities where every space is designed to empower, engage, and elevate its inhabitants. At the heart of our mission is a commitment to excellence, innovation, and inclusivity, creating a culture where diversity is celebrated, and challenges are met with creative solutions.

Position Description: The IT Support Specialist provides front-line technical support to end users, addressing a wide range of hardware, software, and peripheral-related issues. This role requires executing technical tasks using standard methods and procedures at a professional level.

Key Responsibilities:

• Set up and onboard new users, including configuring laptops and iPads, and providing comprehensive guidance on using desktop and portable computer hardware and software effectively.
• Deliver technical support to all Davidson Homes employees, including divisional offices, sales teams, and design centers. Responsibilities include resolving hardware/software issues, performing system diagnostics, configuring network connections, and ensuring proper functionality of desktops, laptops, and mobile devices.
• Manage and support company-owned computers (local and remote) running Windows 10/11 and macOS, ensuring systems are operational, updated, and compliant with corporate standards.
• Administer the Office 365 portal, managing licenses, creating and managing email accounts, setting up distribution groups, configuring user permissions, and ensuring compliance with company policies.
• Demonstrate a basic understanding of Windows Server, particularly Active Directory for managing user accounts and system permissions.
• Manage firewalls, with a preference for SonicWall experience (though not required).
• Administer Mobile Device Management (MDM) solutions, ensuring secure, compliant, and efficient mobile device management across the organization.
• Set up and maintain software licenses for key applications such as NewStar Enterprise, Sales Xpress, Adobe Acrobat, Microsoft 365, and BuildPro.
• Assist in managing cloud-based storage solutions like Box.com and OneDrive, ensuring security, accessibility, and proper organization of company documents.
• Conduct periodic IT audits to ensure compliance with company policies governing the use and acquisition of desktop and portable computer systems.
• Monitor and manage the company's support ticket system, ensuring timely and effective resolution of all IT issues and requests.

Additional Requirements:

• Must be available for "on-call" duties during nights and weekends on a rotating schedule to provide after-hours support as needed.
• Ability to travel up to 20%, including overnights.

Minimum Qualifications:

• Minimum of seven (7) years of IT experience.
• Strong team player who can work independently when required.
• Self-driven and proactive, consistently taking the initiative to solve problems and achieve goals.
• Exceptional customer service skills with a focus on user satisfaction.
• Strong problem-solving abilities with an aptitude for troubleshooting and resolving technical issues.
• Ability to manage and prioritize multiple tasks in a dynamic environment.

Preferred Experience and Qualifications:

• Bachelor's degree in Information Technology, Computer Science
• Relevant certifications
• Some Windows Server knowledge needed - active directory.
• Some MS SQL Server knowledge needed.
• Some Hyper-V server experience needed.

Physical Demands:

• Standing [ 25% of time]
• Sitting [75 % of time]
• Lifting [up to 50 lbs.]

EEO Statement: Davidson Homes LLC is an equal-opportunity employer. The company will provide equal opportunities in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity or any other characteristic protected by applicable federal or state law. This policy applies to all terms, conditions, and privileges of employment and all policies of the company.