Boutique Manager

JOB TITLE: Boutique Manager, Holt Renfrew Bloor

REPORTS TO: Regional Vice President, Canada

JOB PURPOSE

The Boutique Manager is responsible for all aspects of the Boutique business including sales generation, store operations and team and client development.
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TASKS AND RESPONSIBILITIES

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients always experience outstanding service.
• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Team.
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchandising and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with Operations including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and chargebacks to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Problem solve and develop strategies that support the Boutique's service, efficiency, and productivity.

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REQUIREMENTS

• At least 5 Years of luxury boutique management experience.
• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
• Effectively delegate tasks and follow-up with Assistant Boutique Managers.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
• Strong interpersonal, communication, organization and follow-through skills.
• Work a full-time schedule including nights, weekends, and holidays.
• Travel as needed.
• Operate all equipment necessary to perform the job.
• Ability to understand and apply all company policies and procedures.