Quality Analyst (Data Analysis/Change Management/Documentation)

Together we are powering the future of Higher Education

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Ellucian is seeking a talented Quality Analyst to join our team focused on tools and data analysis strategies to identify areas where process, automation, and standards can improve efficiency and effectiveness. We are looking for a motivated contributor with strong analysis skills and basic knowledge of agile development and work management systems. You will be delivering world-class reporting and change management as part of a leading cloud software company for higher education.

Where you will make an impact

• Responsible for driving sustainable quality improvements resulting in the reduction of waste, increased efficiencies, and improved product quality
• Evaluate and recommend new tools and processes that can improve current work methods, increase productivity and operational efficiencies
• Develop and implement decision and risk management policies and procedures
• Provide research and analysis to help managers identify options and implement solutions to business or operational problems
• Ensure that the product team has the resources, data, and processes they need to optimize and deliver products
• Identify the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability
• Work effectively with the product manager, agile development team, and other stakeholders in a highly matrixed environment
• Coach team members in how to use various business analysis approaches
• Escalate trending risks to leadership for visibility and investigation
• Enable the organization with reporting through data consistency and transparency across teams
• Proactively seek ways to incorporate new/creative ideas and methodologies by keeping abreast of current technologies and tools

What you will bring

• 4+ years of experience in a Quality Analyst role with operations improvement experience
• Highly motivated self-starter with advanced capability to quickly learn, and work with new technologies and complex technical environments, including a variety of databases and operating systems
• Ability to extract and synthesize data from disparate sources to uncover strategic opportunities and make compelling recommendations for pursuing them
• Ability to apply abstract reasoning to complex problems and devise creative solutions
• Display a high-level of initiative and troubleshooting skills in varied situations
• Excellent interpersonal and communication skills, both written and verbal; ability to present complex analytics to all audiences both internally and externally
• Proven background as a Quality Analyst leader in the development of enterprise class solutions for complex business needs
• Fast learner; able to learn business processes quickly and efficiently and possess critical thinking skills

Preferred Skills/Knowledge/Experience

• Lean Six Sigma Green Belt certification preferred
• Flexibility, responsiveness, creativity, innovative thinking, acceptance of change, and exceptional communication skills
• Experience implementing and managing ERM frameworks for large organizations
• Experience and exposure in working with global teams
• Experience in data collection and exception reporting

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program
  • Professional development opportunities

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