IT Manager

Title: IT Manager

Department: Operations

Reports to: Director of Finance and Operations

Interfaces with: IT team, all teaching and support staff

Term of contract: Permanent

Start date: Immediately

Salary range: $90,000 - $105,000 Annually

The School

Stratford Hall, an independent, K-12 IB World School, invites applications from individuals who wish to join our dynamic team. Located in Vancouver, BC, this warm, welcoming community is home to over 540 students and over 100 teachers and support staff. Our graduates attend the top post-secondary schools in Canada, the US and abroad. Founded in 2000, Stratford Hall is one of the few IB continuum schools in Canada and has a rich tradition of educational innovation and excellence in the Primary Years, Middle Years and Diploma Programmes.

Position Rationale and Goal:

Provide direction and supervision of the Information Technology department at Stratford Hall in order to facilitate academic and administrative uses of information technologies.

Candidate Profile

The Stratford Hall faculty and staff developed a profile to capture our priorities as educators.

I am a Stratford Hall Educator:

• I Pursue Knowledge
• I Listen to Understand
• I Build Bridges
• I Model Adaptability
• I Cultivate Safe Spaces

Qualifications and Experience:

• Bachelor's degree in Technology, or post-secondary equivalent technical education
• Minimum 4 years' experience in Systems Administration, IT Management or equivalent
• Relevant industry certifications
• Analytical and problem-solving skills
• Strong written and verbal communication skills
• Strong planning and organizational skills
• Strong client services skills
• Working knowledge of various educational, financial, and administrative systems
• Experience administering Microsoft Office 365, cloud storage, and Google Workspace technologies
• Experience with cloud management of infrastructure and software services
• Experience overseeing IT technicians as they support everyday users
• Experience with business continuity & disaster recovery solutions
• Experience in networking including switches, access points, VPNs, VLANs and security
• Ability to operate effectively in a team environment with both technical and non-technical team members
• Ability to work at times with minimal supervision
• Effective people and time management skills and ability to set priorities and deadlines
• Ability to maintain a professional demeanor under stress
• Knowledge of cross-platform environments, including macOS, Windows, iOS, and ChromeOS

Key Responsibilities

• Manage IT staff by overseeing, recruiting, training, and evaluating employees
• Support faculty and staff users in their day-to-day work, providing solutions and process improvements
• Provide information and training to staff to support their understanding and uses of school technologies, including emerging technologies
• Safeguard and manage inventory control for all school IT assets
• Prepare annual capital and operational budget proposals to support effective learning and school management; manage IT expenses within approved budgets
• Supervise the installation and maintenance of computer systems, patches and upgrades as well as system back-up and recovery, troubleshooting, resolving system hardware and networking issues, debugging and supporting multiple infrastructure platforms
• Plan and oversee network and communications security storage, installation, configuration, maintenance of servers, infrastructure and application service management and technical assessments of enterprise technology
• Provide audiovisual support for school events as requested
• Manage major IT projects and upgrades as required
• Oversee third-party software applications and organize the provision and management of user accounts on those systems
• Ensure that users have access to a clear IT help desk ticketing system and a well-organized user documentation
• Monitor end user satisfaction and adjust department practices as needed
• Assess school technology needs and collaborate with the Director of Finance and Operations to plan IT maintenance and upgrade projects
• Perform other duties needed to continuously improve IT systems or as assigned

Application Process

Interested applicants should apply with a cover letter and resume.

We thank all applicants for their interest in Stratford Hall; only shortlisted candidates will be contacted. This position will remain open until filled.

We are committed to supporting a diverse and inclusive workforce by ensuring a barrier-free work environment. We welcome applications from all qualified job seekers, including applicants from historically underrepresented groups such as BIPOC (black, indigenous, and people of color), persons with disabilities, and 2SLGBTQ (persons of all sexual orientations and genders). If you are an applicant with a disability and require accommodation in either the recruitment process or on the job, we will work together with you to provide the reasonable workplace accommodation you need.